Senior Manager, Information Technology

Customer
Oregon
Workplace: RemoteFull timeUSD 158,000 - 180,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 7+ yearsSkills: ["Player-coach mindset","Operational prioritization","Communication","Cross-functional collaboration","Stakeholder management"]

Lead and scale internal IT operations for a globally distributed, remote team. As a player-coach, manage a small IT team while staying hands-on with IT infrastructure, internal systems, and troubleshooting. Partner with Engineering, People, Legal, and Finance on onboarding, tooling, access, and security. Improve identity and device management and SaaS tooling, drive compliance and security practices (SOC 2, ISO 27001), and establish reliable operating rhythms like SLAs and ticket workflows.

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FursaFursa
Customer
Customer
2 days ago

Senior Manager, Information Technology

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Lead and scale internal IT operations for a globally distributed, remote team. As a player-coach, manage a small IT team while staying hands-on with IT infrastructure, internal systems, and troubleshooting. Partner with Engineering, People, Legal, and Finance on onboarding, tooling, access, and security. Improve identity and device management and SaaS tooling, drive compliance and security practices (SOC 2, ISO 27001), and establish reliable operating rhythms like SLAs and ticket workflows.
Location: Oregon
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead and support day-to-day IT operations to ensure reliable, high-quality employee experience across a distributed environment.
  • •Manage and develop a small IT team by providing guidance, prioritization, and hands-on support when needed.
  • •Partner with cross-functional teams to support onboarding, tooling, access, and security needs.
  • •Drive improvements in IT processes and systems, including identity management, device management, and SaaS tooling.
  • •Support compliance and security practices (e.g., SOC 2, ISO 27001), identify inefficiencies, and establish operating rhythms such as SLAs, ticketing workflows, and documentation.

Pay and Benefits

Salary: USD 158,000 - 180,000 annually
Perks:Health InsuranceDentalVisionPaid LeaveRemote WorkLearning BudgetWellness Stipend

Key Requirements

  • •7+ years of experience in IT, including experience leading or mentoring others.
  • •Strong player-coach mindset—comfortable leading while staying hands-on in execution.
  • •Experience working in high-growth or startup environments where processes evolve.
  • •Solid understanding of modern IT systems and tooling, including IDP, MDM, EDR, VPN, and DLP in SaaS environments.
  • •Experience supporting or partnering on compliance and security frameworks such as SOC 2 and ISO 27001.
Experience:7+ yearsHigh-growth environmentsStartup environments
Skills:Player-coach mindsetOperational prioritizationCommunicationCross-functional collaborationStakeholder management
Languages:English
Tech Stack:IDPMDMEDRVPNDLPSaaSSOC 2ISO 27001SLAsTicketing workflows

Company Brief

Customer
Customer.io provides a customer engagement platform that lets businesses send data-driven email, push, SMS, in-app messages, and webhooks to build personalized user journeys and improve retention and lifecycle communications.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Revenue: USD 25M to 50M
Growth: Growth Stage Startup
Valuation: USD 500M to 1B
Funding: Series A
Headquarters: Portland, United States
Founded: 2012
Glassdoor
Glassdoor: 3.6
WebsiteLinkedInGlassdoor