Senior Email Deliverability Consultant

Braze
New York
Workplace: HybridFull timeUSD 108,000 - 139,500 annuallyFunction: Customer Success & Account ManagementSkills: ["Customer management","Troubleshooting","Strategic planning","Analysis","Communication"]

Own deliverability consulting for a portfolio of customers using Braze’s infrastructure. Troubleshoot and prioritize inbound deliverability tickets, perform audits of email sending practices, and help customers address blocklists, spam traps, and ISP issues. Drive IP warming schedules, monitor email metrics and sending reputation, and deliver in-depth analyses to improve performance quality. Partner closely with Customer Success, Technical Support, Sales, and Growth on strategies and long-term planning.

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FursaFursa
Braze
Braze
1 month ago

Senior Email Deliverability Consultant

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Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Own deliverability consulting for a portfolio of customers using Braze’s infrastructure. Troubleshoot and prioritize inbound deliverability tickets, perform audits of email sending practices, and help customers address blocklists, spam traps, and ISP issues. Drive IP warming schedules, monitor email metrics and sending reputation, and deliver in-depth analyses to improve performance quality. Partner closely with Customer Success, Technical Support, Sales, and Growth on strategies and long-term planning.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Provide deliverability support to customers and internal teams.
  • •Manage and prioritize incoming tickets for deliverability troubleshooting and strategy.
  • •Service a portfolio of assigned customers with a paid Deliverability Services Consulting entitlement.
  • •Conduct investigations, reviews, and audits into customers’ email sending practices.
  • •Assist with blocklists, spam traps, ISP issues, IP warming schedules, and monitor warming progress, metrics, and sending reputation.

Pay and Benefits

Salary: USD 108,000 - 139,500 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLifeDisabilityRetirementPaid LeaveLearning BudgetEquity

Key Requirements

  • •Proficiency in email deliverability concepts and customer management skills.
  • •3-4 years of experience providing deliverability-specific services at an ESP, agency, or large brand.
  • •Ability to identify and remediate deliverability issues using industry best practices.
  • •Experience presenting findings in a meaningful, consumable format for customers.
  • •Polished, articulate communication and ambassador mindset for the team and company.
Experience:Email deliverabilityESPAgency
Skills:Customer managementTroubleshootingStrategic planningAnalysisCommunication
Languages:English

Company Brief

Braze
Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
WebsiteLinkedIn