Client Tech Support Engineering - Professional I

Fiserv
Noida
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Collaboration","Documentation","Problem-solving","Customer service","Process improvement"]

Provide technical support to clients by troubleshooting and resolving issues quickly and accurately. Work with internal teams to ensure client problems are handled efficiently, and maintain detailed documentation by logging and tracking interactions in the support database. Help improve support processes and tools, including keeping IT support documentation, FAQs, and training materials up to date. Manage secure file transfer workflows for internal and external stakeholders.

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FursaFursa
Fiserv
Fiserv
2 weeks ago

Client Tech Support Engineering - Professional I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Provide technical support to clients by troubleshooting and resolving issues quickly and accurately. Work with internal teams to ensure client problems are handled efficiently, and maintain detailed documentation by logging and tracking interactions in the support database. Help improve support processes and tools, including keeping IT support documentation, FAQs, and training materials up to date. Manage secure file transfer workflows for internal and external stakeholders.
Location: Noida
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide technical support to clients and resolve issues in a timely manner.
  • •Collaborate with internal teams to ensure client issues are addressed efficiently.
  • •Document and track client interactions and solutions in the support database.
  • •Assist in developing and improving support processes and tools.
  • •Maintain and update IT support documentation, FAQs, and training materials, including managing secure file transfer processes.

Key Requirements

  • •3+ years of experience in technical support and client service.
  • •1+ year of experience troubleshooting technical issues across hardware, software, and network connectivity.
  • •1+ year of experience with Office 365, ticketing systems, and remote support tools.
  • •1+ year of experience with FTP, SFTP, and other file transfer technologies.
  • •3+ years of equivalent combination of education background and related experience (and/or military experience).
Experience:3+ yearsFinancial services
Skills:CollaborationDocumentationProblem-solvingCustomer serviceProcess improvement
Tech Stack:Office 365Ticketing systemsRemote support toolsFTPSFTP

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn