Executive Manager of Operations and Technical Support

Airbus
Santiago
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 10+ yearsEducation: bachelorsSkills: ["Leadership","Communication","Organization","Planning","Working under pressure"]

Lead aircraft maintenance, technical support, and training operations, ensuring technical excellence, continuous workforce development, and full regulatory compliance. Oversee Level 1 technical inquiries, tech rep services, incident response coordination, and contract management for technical documentation. Manage maintenance center resourcing and certified teams, inventory and workload planning, and deliver on-time, high-quality maintenance and customization. Drive safety/quality culture, SMS compliance, instructor certifications, and customer satisfaction across MRO and training.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Airbus
Airbus
3 days ago

Executive Manager of Operations and Technical Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Lead aircraft maintenance, technical support, and training operations, ensuring technical excellence, continuous workforce development, and full regulatory compliance. Oversee Level 1 technical inquiries, tech rep services, incident response coordination, and contract management for technical documentation. Manage maintenance center resourcing and certified teams, inventory and workload planning, and deliver on-time, high-quality maintenance and customization. Drive safety/quality culture, SMS compliance, instructor certifications, and customer satisfaction across MRO and training.
Location: Santiago
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Direct aircraft maintenance, technical support, and training operations while ensuring technical excellence and full regulatory compliance.
  • •Manage Level 1 technical inquiries, coordinate tech rep services, and lead response efforts during accidents/incidents with authorities and internal stakeholders.
  • •Ensure maintenance-center resources, infrastructure/tooling, and certified human resources meet client needs and applicable regulations and HQ standards.
  • •Drive planning, delivery, and monitoring of maintenance and customization projects to ensure OTD/OTQ, financial health, and customer satisfaction.
  • •Own operational safety and quality before regulatory authorities and Headquarters, and promote SMS-driven safety/quality culture including training safety seminars.

Key Requirements

  • •Bachelor’s degree in aeronautical, aerospace, mechanical, or industrial engineering.
  • •Minimum 10 years of professional experience.
  • •Demonstrated leadership experience managing operational teams (direct or indirect).
  • •Mandatory Spanish and English proficiency (oral and written).
  • •Strong technical expertise in helicopters, technical support, and training, plus extensive SMS knowledge and knowledge of DGAC/ANAC regulations.
Experience:10+ yearsAviationHelicoptersMaintenanceTechnical supportTraining
Education:Bachelor's
Skills:LeadershipCommunicationOrganizationPlanningWorking under pressure
Languages:SpanishEnglish

Company Brief

Airbus
Designs, manufactures, and sells commercial aircraft, helicopters, defense and space systems, and related services worldwide. Airbus is a leading aerospace and defense company delivering integrated solutions for civil and military aviation customers.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Toulouse, France
Founded: 1970
WebsiteLinkedIn