Customer

1 day ago

Contract IT Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Join a globally distributed, fully remote IT team as a hands-on contract Sr. IT Specialist. Own tier 1–2 support across devices, software, SaaS apps, and remote connectivity; run employee lifecycle workflows; and manage identity and access (provisioning, SSO, role-based access). Maintain device fleet health via MDM and support SOC 2, ISO, and HIPAA compliance through evidence collection and access review prep.

Location: United States

Workplace: Remote

Employment Type: Contract · 3 months

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide tier 1–2 support across hardware, software, SaaS apps, and remote connectivity with a customer-service-first mindset.
•Run employee lifecycle workflows (onboarding, offboarding, role changes) and improve steps through automation and process refinement.
•Administer identity and access management, including provisioning, SSO, and group/role-based access across core systems.
•Maintain device fleet health using MDM, including device compliance, endpoint protection, patching, and configuration.
•Support SOC 2, ISO, and HIPAA compliance by collecting evidence, preparing for access reviews, and ensuring control adherence.

Pay and Benefits

Salary: USD 45 - 50 hourly

Key Requirements

•3-5 years in IT support, systems administration, or IT operations, ideally at a B2B SaaS/tech company.
•Hands-on experience with MDM solutions such as Kandji, Jamf, Intune, or similar.
•Experience with identity and access management, including SSO and role-based access (Okta strongly preferred).
•Experience building automation to reduce manual IT work (scripting, workflow tools, or provisioning platforms).
•Experience supporting SOC 2, ISO, or HIPAA activities (access reviews, evidence gathering, control adherence).

Experience:3-5 years

Skills:Customer-service mindsetAutomation mindsetDocumentationCommunicationTroubleshooting

Languages:English

Tech Stack:OktaSSOMDMKandjiJamfIntuneJiraNotionLinearMacOSWindows

Company Brief

Customer

Customer.io provides a customer engagement platform that lets businesses send data-driven email, push, SMS, in-app messages, and webhooks to build personalized user journeys and improve retention and lifecycle communications.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Revenue: USD 25M to 50M

Growth: Growth Stage Startup

Valuation: USD 500M to 1B

Funding: Series A

Headquarters: Portland, United States

Founded: 2012

Glassdoor: 3.6

Website LinkedIn Glassdoor

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Customer

1 day ago

Contract IT Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Contract · 3 months

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide tier 1–2 support across hardware, software, SaaS apps, and remote connectivity with a customer-service-first mindset.
•Run employee lifecycle workflows (onboarding, offboarding, role changes) and improve steps through automation and process refinement.
•Administer identity and access management, including provisioning, SSO, and group/role-based access across core systems.
•Maintain device fleet health using MDM, including device compliance, endpoint protection, patching, and configuration.
•Support SOC 2, ISO, and HIPAA compliance by collecting evidence, preparing for access reviews, and ensuring control adherence.

Pay and Benefits

Salary: USD 45 - 50 hourly

Key Requirements

•3-5 years in IT support, systems administration, or IT operations, ideally at a B2B SaaS/tech company.
•Hands-on experience with MDM solutions such as Kandji, Jamf, Intune, or similar.
•Experience with identity and access management, including SSO and role-based access (Okta strongly preferred).
•Experience building automation to reduce manual IT work (scripting, workflow tools, or provisioning platforms).
•Experience supporting SOC 2, ISO, or HIPAA activities (access reviews, evidence gathering, control adherence).

Experience:3-5 years

Skills:Customer-service mindsetAutomation mindsetDocumentationCommunicationTroubleshooting

Languages:English

Tech Stack:OktaSSOMDMKandjiJamfIntuneJiraNotionLinearMacOSWindows

Company Brief

Customer

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Revenue: USD 25M to 50M

Growth: Growth Stage Startup

Valuation: USD 500M to 1B

Funding: Series A

Headquarters: Portland, United States

Founded: 2012

Glassdoor: 3.6

Website LinkedIn Glassdoor