Global Payments

10 hours ago

Customer Service Representative I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Respond to customer inquiries by phone, email, SMS, and chat to resolve basic payment and account issues in line with service standards. Handle routine card activations, payment requests, and customer profile updates for assigned clients using scripted GUI screens and documented processes. Maintain current knowledge of client products and services, follow decision trees to diagnose basic issues, and escalate unresolved cases to more experienced representatives or technical/service teams.

Location: Mexico

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Respond to customer inquiries via telephone, email, SMS, and chat to provide problem resolution according to service standards.
•Answer customer phone inquiries, orders, service needs, and complaints; respond or direct customers to technical/service areas as needed.
•Resolve basic or tier 1 payment and account requests for 1–2 assigned company clients, including card activations and name/address updates.
•Enter required data into client-provided systems and databases using scripted, user-friendly GUI screens.
•Use client decision trees to identify basic reasons for issues and escalate unresolved requests/grievances to more experienced representatives or designated departments.

Key Requirements

•High School Diploma or Equivalent
•Typically no relevant experience required
•Ability to navigate a computerized data entry system or other relevant applications
•Normally receives detailed instructions and follows established procedures on all work

Education:High School

Skills:CommunicationCustomer serviceProblem-solvingAttention to detailFollowing procedures

Tech Stack:GUIComputerized data entry systems

Company Brief

Global Payments

Global Payments provides payment technology and software solutions for merchants, issuers, and partners worldwide, enabling electronic payments, omni-channel commerce, and value-added services across industries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Atlanta, United States

Founded: 2001

Website LinkedIn

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Global Payments

10 hours ago

Customer Service Representative I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Mexico

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Respond to customer inquiries via telephone, email, SMS, and chat to provide problem resolution according to service standards.
•Answer customer phone inquiries, orders, service needs, and complaints; respond or direct customers to technical/service areas as needed.
•Resolve basic or tier 1 payment and account requests for 1–2 assigned company clients, including card activations and name/address updates.
•Enter required data into client-provided systems and databases using scripted, user-friendly GUI screens.
•Use client decision trees to identify basic reasons for issues and escalate unresolved requests/grievances to more experienced representatives or designated departments.

Key Requirements

•High School Diploma or Equivalent
•Typically no relevant experience required
•Ability to navigate a computerized data entry system or other relevant applications
•Normally receives detailed instructions and follows established procedures on all work

Education:High School

Skills:CommunicationCustomer serviceProblem-solvingAttention to detailFollowing procedures

Tech Stack:GUIComputerized data entry systems

Company Brief

Global Payments

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Atlanta, United States

Founded: 2001

Website LinkedIn