Customer Service Representative I

Global Payments
Mexico
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Customer service","Problem-solving","Attention to detail","Following procedures"]

Respond to customer inquiries by phone, email, SMS, and chat to resolve basic payment and account issues in line with service standards. Handle routine card activations, payment requests, and customer profile updates for assigned clients using scripted GUI screens and documented processes. Maintain current knowledge of client products and services, follow decision trees to diagnose basic issues, and escalate unresolved cases to more experienced representatives or technical/service teams.

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FursaFursa
Global Payments
Global Payments
1 month ago

Customer Service Representative I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 38 days agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Respond to customer inquiries by phone, email, SMS, and chat to resolve basic payment and account issues in line with service standards. Handle routine card activations, payment requests, and customer profile updates for assigned clients using scripted GUI screens and documented processes. Maintain current knowledge of client products and services, follow decision trees to diagnose basic issues, and escalate unresolved cases to more experienced representatives or technical/service teams.
Location: Mexico
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to customer inquiries via telephone, email, SMS, and chat to provide problem resolution according to service standards.
  • •Answer customer phone inquiries, orders, service needs, and complaints; respond or direct customers to technical/service areas as needed.
  • •Resolve basic or tier 1 payment and account requests for 1–2 assigned company clients, including card activations and name/address updates.
  • •Enter required data into client-provided systems and databases using scripted, user-friendly GUI screens.
  • •Use client decision trees to identify basic reasons for issues and escalate unresolved requests/grievances to more experienced representatives or designated departments.

Key Requirements

  • •High School Diploma or Equivalent
  • •Typically no relevant experience required
  • •Ability to navigate a computerized data entry system or other relevant applications
  • •Normally receives detailed instructions and follows established procedures on all work
Education:High School
Skills:CommunicationCustomer serviceProblem-solvingAttention to detailFollowing procedures
Tech Stack:GUIComputerized data entry systems

Company Brief

Global Payments
Global Payments provides payment technology and software solutions for merchants, issuers, and partners worldwide, enabling electronic payments, omni-channel commerce, and value-added services across industries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Atlanta, United States
Founded: 2001
WebsiteLinkedIn