Senior Customer Success Enablement Manager

Intercom
San Francisco
Workplace: HybridFull timeUSD 167,000 - 199,000 annuallyFunction: Customer Success & Account ManagementExperience: 8+ yearsSkills: ["Leadership","Communication","Strategic thinking","Influence","Data-driven"]

Senior Customer Success Enablement Manager at a high-growth SaaS company leading enablement strategy for San Francisco-based Customer Success across Scale, High-touch, and Enterprise. You’ll co-lead enablement programs, partner with CS directors, design onboarding and coaching, and drive measurable impact through a data-driven enablement framework.

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FursaFursa
Intercom
Intercom
2 months ago

Senior Customer Success Enablement Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Senior Customer Success Enablement Manager at a high-growth SaaS company leading enablement strategy for San Francisco-based Customer Success across Scale, High-touch, and Enterprise. You’ll co-lead enablement programs, partner with CS directors, design onboarding and coaching, and drive measurable impact through a data-driven enablement framework.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Partner directly with Customer Success Directors to define enablement priorities that align to retention, expansion, and customer health goals across all segments, bringing recommendations and direction.
  • •Proactively identify gaps, risks, and opportunities across the Success org and translate them into actionable recommendations.
  • •Own the measurement framework for CSM performance, connecting program activity to behavior change and business outcomes, including diagnosing gaps and targeting interventions.
  • •Build and deliver onboarding, ongoing learning, and coaching programs that improve CSM performance across Scale, High-touch, and Enterprise motions.
  • •Design playbooks, talk tracks, and tools tailored to each segment so CSMs drive adoption, surface expansion, and de-risk renewals.

Pay and Benefits

Salary: USD 167,000 - 199,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kEquityParental Leave

Key Requirements

  • •8+ years in Customer Success, Customer Success Enablement, or GTM Enablement, with exposure to scaled and high-touch motions
  • •Track record as both a builder and a strategic advisor - shipping programs yourself and influencing senior leaders on direction
  • •Experience designing and delivering high-impact training programs, both in-person and virtually
  • •Ability to influence senior leaders and navigate ambiguity while driving clarity and results
  • •Data-driven mindset with experience tracking enablement effectiveness and business outcomes
Experience:8+ yearsSaaSB2BCustomer Success
Skills:LeadershipCommunicationStrategic thinkingInfluenceData-driven
Languages:English
Tech Stack:SalesforceGongClaudeClaude Code

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn