Intercom

1 month ago

Senior Customer Success Enablement Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Senior Customer Success Enablement Manager at a high-growth SaaS company leading enablement strategy for San Francisco-based Customer Success across Scale, High-touch, and Enterprise. You’ll co-lead enablement programs, partner with CS directors, design onboarding and coaching, and drive measurable impact through a data-driven enablement framework.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Partner directly with Customer Success Directors to define enablement priorities that align to retention, expansion, and customer health goals across all segments, bringing recommendations and direction.
•Proactively identify gaps, risks, and opportunities across the Success org and translate them into actionable recommendations.
•Own the measurement framework for CSM performance, connecting program activity to behavior change and business outcomes, including diagnosing gaps and targeting interventions.
•Build and deliver onboarding, ongoing learning, and coaching programs that improve CSM performance across Scale, High-touch, and Enterprise motions.
•Design playbooks, talk tracks, and tools tailored to each segment so CSMs drive adoption, surface expansion, and de-risk renewals.

Pay and Benefits

Salary: USD 167,000 - 199,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kEquityParental Leave

Key Requirements

•8+ years in Customer Success, Customer Success Enablement, or GTM Enablement, with exposure to scaled and high-touch motions
•Track record as both a builder and a strategic advisor - shipping programs yourself and influencing senior leaders on direction
•Experience designing and delivering high-impact training programs, both in-person and virtually
•Ability to influence senior leaders and navigate ambiguity while driving clarity and results
•Data-driven mindset with experience tracking enablement effectiveness and business outcomes

Experience:8+ yearsSaaSB2BCustomer Success

Skills:LeadershipCommunicationStrategic thinkingInfluenceData-driven

Languages:English

Tech Stack:SalesforceGongClaudeClaude Code

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Intercom

Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

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Intercom

1 month ago

Senior Customer Success Enablement Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Partner directly with Customer Success Directors to define enablement priorities that align to retention, expansion, and customer health goals across all segments, bringing recommendations and direction.
•Proactively identify gaps, risks, and opportunities across the Success org and translate them into actionable recommendations.
•Own the measurement framework for CSM performance, connecting program activity to behavior change and business outcomes, including diagnosing gaps and targeting interventions.
•Build and deliver onboarding, ongoing learning, and coaching programs that improve CSM performance across Scale, High-touch, and Enterprise motions.
•Design playbooks, talk tracks, and tools tailored to each segment so CSMs drive adoption, surface expansion, and de-risk renewals.

Pay and Benefits

Salary: USD 167,000 - 199,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kEquityParental Leave

Key Requirements

•8+ years in Customer Success, Customer Success Enablement, or GTM Enablement, with exposure to scaled and high-touch motions
•Track record as both a builder and a strategic advisor - shipping programs yourself and influencing senior leaders on direction
•Experience designing and delivering high-impact training programs, both in-person and virtually
•Ability to influence senior leaders and navigate ambiguity while driving clarity and results
•Data-driven mindset with experience tracking enablement effectiveness and business outcomes

Experience:8+ yearsSaaSB2BCustomer Success

Skills:LeadershipCommunicationStrategic thinkingInfluenceData-driven

Languages:English

Tech Stack:SalesforceGongClaudeClaude Code

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Intercom

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn