RM Support Associate (Macau, Macau, MO, -)

HSBC
Macau
Workplace: OnsiteFull timeFunction: Product ManagementEducation: bachelorsSkills: ["Interpersonal skills","Commercial acumen","Relationship-building","Customer focus","Problem-solving"]

Support Relationship Managers by optimizing client planning, relationship returns, risk assets, and management information for assigned relationships. Timely raise and manage credit applications, including financial spreading and security documentation workflows, and proactively track outstanding items. Drive customer satisfaction by meeting service level agreements, respond to client queries, and partner with internal teams to recommend suitable products and solutions. Provide cover during colleague leave and participate in departmental meetings.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
HSBC
HSBC
2 days ago

RM Support Associate (Macau, Macau, MO, -)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Support Relationship Managers by optimizing client planning, relationship returns, risk assets, and management information for assigned relationships. Timely raise and manage credit applications, including financial spreading and security documentation workflows, and proactively track outstanding items. Drive customer satisfaction by meeting service level agreements, respond to client queries, and partner with internal teams to recommend suitable products and solutions. Provide cover during colleague leave and participate in departmental meetings.
Location: Macau
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Support Relationship Managers to optimize client planning, relationship returns, risk assets, and management information for assigned relationships.
  • •Raise credit applications on time for submission, including financial spreading and managing security documentation processes.
  • •Track and follow up outstanding items and ensure timely credit/operations workflows.
  • •Drive customer satisfaction by meeting agreed service level agreements and responding to customer queries promptly.
  • •Partner with internal teams to offer suitable products/solutions and provide peer coverage during leave.

Pay and Benefits

Perks:Flexible Working

Key Requirements

  • •Bachelor’s degree in a relevant discipline.
  • •Strong interpersonal skills, commercial acumen, and relationship-building capability.
  • •Results-driven with knowledge of Commercial Banking products.
  • •Customer-focused approach with strong problem-solving skills.
  • •Fluent English (spoken and written); Putonghua is an advantage.
Experience:Commercial banking
Education:Bachelor's in relevant discipline
Skills:Interpersonal skillsCommercial acumenRelationship-buildingCustomer focusProblem-solving
Languages:EnglishPutonghua
Tech Stack:Customer Relationship Management (CRM)Microsoft WordMicrosoft ExcelMicrosoft PowerPoint

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn