SiteMinder

2 months ago

Market Performance Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Market Performance Specialist at SiteMinder drives customer success and revenue growth by advising customers, guiding product adoption, and optimizing usage to meet KPIs. You’ll build strong relationships, demonstrate product value, and manage pipelines to SLA targets in a fast-paced SAAS environment within a global hotel tech platform.

Location: Manila

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Be a trusted advisor to our customers, helping them achieve their goals and maximise their revenue.
•Quickly develop rapport with customers over the phone and guide them to adopt our products.
•Develop deep product knowledge and demonstrate how to optimise our products for the customer’s needs.
•Meet KPIs related to revenue expansion and customer adoption scores.
•Manage your pipeline and performance to SLAs and KPIs.

Pay and Benefits

Equity and Bonus:Equity

Perks:EquityHybridHealth InsuranceParental LeaveVolunteering Leave

Key Requirements

•Passion for sales, customer success and delivering great customer experiences.
•Excellent written and verbal communication skills with the ability to connect with diverse customers.
•Thrives in a fast-paced, results-driven environment and takes ownership of outcomes.
•Experience in a customer-facing role, ideally in the hotel industry or SAAS, focusing on customer success and revenue expansion.
•Ability to develop deep product knowledge and demonstrate how to optimize products for customer needs.

Experience:SaasHotel industryCustomer success

Skills:CommunicationRelationship-buildingProblem-solvingPresentationNegotiation

Company Brief

SiteMinder

Provides a cloud-based platform for hotels and accommodation providers to manage online distribution, bookings, and direct bookings through channel management, booking engines, and integrations with OTAs and property management systems.

Industry: TravelTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Sydney, Australia

Founded: 2006

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

SiteMinder

2 months ago

Market Performance Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Manila

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Be a trusted advisor to our customers, helping them achieve their goals and maximise their revenue.
•Quickly develop rapport with customers over the phone and guide them to adopt our products.
•Develop deep product knowledge and demonstrate how to optimise our products for the customer’s needs.
•Meet KPIs related to revenue expansion and customer adoption scores.
•Manage your pipeline and performance to SLAs and KPIs.

Pay and Benefits

Equity and Bonus:Equity

Perks:EquityHybridHealth InsuranceParental LeaveVolunteering Leave

Key Requirements

•Passion for sales, customer success and delivering great customer experiences.
•Excellent written and verbal communication skills with the ability to connect with diverse customers.
•Thrives in a fast-paced, results-driven environment and takes ownership of outcomes.
•Experience in a customer-facing role, ideally in the hotel industry or SAAS, focusing on customer success and revenue expansion.
•Ability to develop deep product knowledge and demonstrate how to optimize products for customer needs.

Experience:SaasHotel industryCustomer success

Skills:CommunicationRelationship-buildingProblem-solvingPresentationNegotiation

Company Brief

SiteMinder

Industry: TravelTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Sydney, Australia

Founded: 2006

Website LinkedIn