Hermes

1 month ago

CRM & CX Assistant, Travel Retail Asia (Contract)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Support CRM operations for Travel Retail Asia by maintaining data quality, executing CRM activation plans, and enhancing customer experience through clienteling and reporting. Collaborate across subsidiaries and stores to align segmentation, campaigns, and service improvements, delivering monthly dashboards and ad-hoc analyses to drive recruitment, retention and loyalty.

Location: Hong Kong

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•CRM Database Maintenance: Account merging and data clearance to improve data quality; communicate with other subsidiaries for cross-store merging and with stores for feedback on data entry quality.
•CRM Activations: Adapt group segmentations to local needs, focus on targeted segments and coordinate action plans; execute activation plans to improve recruitment, retention and loyalty; measure effectiveness and follow up plans.
•Clienteling Activities: Support outreach campaigns through one-to-many or one-to-one communication channels including outreach lists, assets building and reporting.
•CRM Analysis and Reporting: Prepare and present monthly CRM dashboard to stores and management; produce ad hoc CRM reports including customer trends and segmented audiences.
•Customer Experience & Service Optimization: Analyze Service Excellence visits to identify pain points and work on service action plans; coordinate CX projects to enhance overall customer experience; perform other ad-hoc duties.

Key Requirements

•Undergraduates or fresh university graduates, preferably in Business Administration, Marketing, or a related discipline.
•Independent, detail-minded and well-organized. Able to work under pressure.
•Able to develop and maintain collaborative relationships and foster teamwork with multiple levels/departments within the organization.
•Very strong data analysis skills, project management and time management skills.
•Proficient in Microsoft Office, particularly Excel and PowerPoint; good command of written and spoken English, Mandarin and Cantonese.

Experience:1+ yearsRetailCRM

Education:Bachelor's

Skills:CommunicationOrganizationProblem-solvingTeamworkTime management

Languages:EnglishMandarinCantonese

Tech Stack:ExcelPowerPointCRM

Company Brief

Hermes

Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 1837

Website LinkedIn

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Hermes

1 month ago

CRM & CX Assistant, Travel Retail Asia (Contract)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Hong Kong

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•CRM Database Maintenance: Account merging and data clearance to improve data quality; communicate with other subsidiaries for cross-store merging and with stores for feedback on data entry quality.
•CRM Activations: Adapt group segmentations to local needs, focus on targeted segments and coordinate action plans; execute activation plans to improve recruitment, retention and loyalty; measure effectiveness and follow up plans.
•Clienteling Activities: Support outreach campaigns through one-to-many or one-to-one communication channels including outreach lists, assets building and reporting.
•CRM Analysis and Reporting: Prepare and present monthly CRM dashboard to stores and management; produce ad hoc CRM reports including customer trends and segmented audiences.
•Customer Experience & Service Optimization: Analyze Service Excellence visits to identify pain points and work on service action plans; coordinate CX projects to enhance overall customer experience; perform other ad-hoc duties.

Key Requirements

•Undergraduates or fresh university graduates, preferably in Business Administration, Marketing, or a related discipline.
•Independent, detail-minded and well-organized. Able to work under pressure.
•Able to develop and maintain collaborative relationships and foster teamwork with multiple levels/departments within the organization.
•Very strong data analysis skills, project management and time management skills.
•Proficient in Microsoft Office, particularly Excel and PowerPoint; good command of written and spoken English, Mandarin and Cantonese.

Experience:1+ yearsRetailCRM

Education:Bachelor's

Skills:CommunicationOrganizationProblem-solvingTeamworkTime management

Languages:EnglishMandarinCantonese

Tech Stack:ExcelPowerPointCRM

Company Brief

Hermes

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 1837

Website LinkedIn