Digital Technical Product Manager (Mid Level) - Servicing

USAA
San Antonio, Plano, Phoenix
Workplace: HybridFull timeUSD 103,450 - 197,730 annuallyFunction: Product ManagementEducation: bachelorsSkills: ["Self-starter","Independent execution","Analytical thinking","Critical thinking","Stakeholder influence"]

Drive discovery, delivery, and performance of digital and technology products and experiences for USAA members. Lead multi-platform solution design and implementation, optimize products across channels using KPIs and KRIs, and apply human-centered design and design thinking. Use digital/technology research, market intelligence, data-driven insights, and customer needs to build roadmaps, requirements, business cases, and execution strategy while partnering with business, UX, technology, operations, and marketing teams.

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FursaFursa
USAA
USAA
1 day ago

Digital Technical Product Manager (Mid Level) - Servicing

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Last checked: 5 hours agoStatus: Live

Job Summary

Drive discovery, delivery, and performance of digital and technology products and experiences for USAA members. Lead multi-platform solution design and implementation, optimize products across channels using KPIs and KRIs, and apply human-centered design and design thinking. Use digital/technology research, market intelligence, data-driven insights, and customer needs to build roadmaps, requirements, business cases, and execution strategy while partnering with business, UX, technology, operations, and marketing teams.
Location: San Antonio, Plano, Phoenix
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Perform discovery, delivery, and performance management for digital and technology products and member experiences.
  • •Design and drive implementation of multi-platform technology and digital solutions; optimize and improve products across all channels and platforms using KPIs and KRIs.
  • •Independently apply digital/technology research, business and market intelligence, and data-driven insights to identify opportunities and maintain roadmaps.
  • •Translate customer needs and other inputs into initiatives (requirements and features) and drive development of execution strategy.
  • •Shepherd product and experience opportunities from idea through market validation with relevant stakeholders and SMEs.

Pay and Benefits

Salary: USD 103,450 - 197,730 annually
Perks:Health InsuranceDentalVision401kPensionLife InsuranceParental BenefitsAdoption AssistancePaid LeavePaid HolidaysVolunteer HoursWellness Stipend

Key Requirements

  • •Bachelor's degree; or 4 years of relevant education and/or experience.
  • •4 years of Digital/Technology Product Management experience, including work across strategy/planning, innovation, user experience, process engineering, analytics, and research/testing.
  • •1 year of customer contact channel experience within an insurance or financial services industry (counts toward the minimum experience).
  • •Demonstrated ability to effectively develop, present, influence, and communicate business decisions.
  • •Knowledge of Agile Methodology.
Education:Bachelor's
Skills:Self-starterIndependent executionAnalytical thinkingCritical thinkingStakeholder influence
Tech Stack:Agile MethodologyGenerative AI

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn