Stripe

2 months ago

Product Manager, Growth AI Outreach Motion

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead the AI-powered growth motion for Stripe’s self-serve users by defining and shipping an AI specialist experience across the full user lifecycle (inbound, onboarding, activation, expansion). Drive revenue and metrics, collaborate with engineering, AI/ML, design, data science, marketing, sales, and support, and scale the AI-guided onboarding and cross-sell across channels (chat, voice, email) for startups, SMBs, and larger prospects.

Location: Toronto

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Define the AI specialist: what it knows, how it engages, where it draws the line, and when it hands off. Own the product vision, strategy, and roadmap.
•Launch and scale the inbound motion across chat, voice, and email for prospects and new users seeking help with products, pricing, and getting started. Drive rapid iteration on answer quality and resolution rates.
•Build the triage and qualification layer. The AI specialist must assess the user it is engaging with, understand the size and complexity of the opportunity, and route accordingly: guiding smaller users through their full journey while qualifying larger prospects and handing them to sales with rich context.
•Define escalation paths to the vendor support team and sales team. Ensure that handoffs are seamless, context is preserved, and no user interaction is left unresolved.
•Scale past the first interaction into onboarding and cross-sell, helping users activate products, discover new ones, and grow their usage of Stripe.

Key Requirements

•5+ years of product management experience, taking products from strategy through to shipped outcomes
•Experience building AI-powered, conversational, or agentic products
•A track record of owning revenue or business outcomes through product-led approaches
•Experience with hypothesis-driven product development and experimentation at scale
•Ability to work across existing systems and synthesize them into a coherent product strategy rather than defaulting to net-new builds

Experience:5+ yearsGrowthAISaaSSelf-serveB2B

Skills:CommunicationStakeholder managementProblem-solvingLeadershipOwnership

Languages:English

Tech Stack:AILLMsConversational AI

Company Brief

Stripe

Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2010

Glassdoor: 4.2

Website LinkedIn Glassdoor

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Stripe

2 months ago

Product Manager, Growth AI Outreach Motion

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Toronto

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Define the AI specialist: what it knows, how it engages, where it draws the line, and when it hands off. Own the product vision, strategy, and roadmap.
•Launch and scale the inbound motion across chat, voice, and email for prospects and new users seeking help with products, pricing, and getting started. Drive rapid iteration on answer quality and resolution rates.
•Build the triage and qualification layer. The AI specialist must assess the user it is engaging with, understand the size and complexity of the opportunity, and route accordingly: guiding smaller users through their full journey while qualifying larger prospects and handing them to sales with rich context.
•Define escalation paths to the vendor support team and sales team. Ensure that handoffs are seamless, context is preserved, and no user interaction is left unresolved.
•Scale past the first interaction into onboarding and cross-sell, helping users activate products, discover new ones, and grow their usage of Stripe.

Key Requirements

•5+ years of product management experience, taking products from strategy through to shipped outcomes
•Experience building AI-powered, conversational, or agentic products
•A track record of owning revenue or business outcomes through product-led approaches
•Experience with hypothesis-driven product development and experimentation at scale
•Ability to work across existing systems and synthesize them into a coherent product strategy rather than defaulting to net-new builds

Experience:5+ yearsGrowthAISaaSSelf-serveB2B

Skills:CommunicationStakeholder managementProblem-solvingLeadershipOwnership

Languages:English

Tech Stack:AILLMsConversational AI

Company Brief

Stripe

Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2010

Glassdoor: 4.2

Website LinkedIn Glassdoor