Hermes

5 months ago

BOH Assistant Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Manage all Back of House (BOH) operations, ensuring excellence across customer services such as aftersales, customer requests, and reservations. Oversee till control procedures and stock management processes, monitor key service performance metrics, and coordinate follow-up routines for the service team. Support store management with internal controls, staff administration, maintenance and security oversight, and training and coaching to uphold service standards.

Location: Seoul

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Oversee BOH customer service management, including aftersales, customer requests, and reservations, with follow-up and complaint handling.
•Manage till controls and cash remittances, including store opening support, closing supervision, and accurate till reconciliation.
•Oversee stock management processes, including inventory controls, stock discrepancies, stock takes, cycle counts, and shrinkage reduction.
•Monitor and manage conversion rates and average durations for reservations and customer requests, and manage lead times across aftersales and repair lifecycle.
•Support store administration including team supervision, training, internal communication, maintenance/security coordination, and health & safety procedure application.

Key Requirements

•At least 10 years of professional experience in store operation, stock management, and team management, preferably in high-end fashion, luxury, or hospitality.
•Very organized, rigorous and reliable, able to organize work autonomously and anticipate independently.
•Service- and customer-oriented, with excellent communication skills for internal and external customers.
•Proficient with Excel and IT tools.
•Team player; first experience of management is appreciated.

Experience:10+ yearsLuxuryHospitalityHigh-end fashion

Skills:Organizational skillsReliabilityAutonomyCommunicationCustomer orientation

Languages:English

Tech Stack:ExcelIT toolsH-Pad

Company Brief

Hermes

Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 1837

Website LinkedIn

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Hermes

5 months ago

BOH Assistant Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Seoul

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Oversee BOH customer service management, including aftersales, customer requests, and reservations, with follow-up and complaint handling.
•Manage till controls and cash remittances, including store opening support, closing supervision, and accurate till reconciliation.
•Oversee stock management processes, including inventory controls, stock discrepancies, stock takes, cycle counts, and shrinkage reduction.
•Monitor and manage conversion rates and average durations for reservations and customer requests, and manage lead times across aftersales and repair lifecycle.
•Support store administration including team supervision, training, internal communication, maintenance/security coordination, and health & safety procedure application.

Key Requirements

•At least 10 years of professional experience in store operation, stock management, and team management, preferably in high-end fashion, luxury, or hospitality.
•Very organized, rigorous and reliable, able to organize work autonomously and anticipate independently.
•Service- and customer-oriented, with excellent communication skills for internal and external customers.
•Proficient with Excel and IT tools.
•Team player; first experience of management is appreciated.

Experience:10+ yearsLuxuryHospitalityHigh-end fashion

Skills:Organizational skillsReliabilityAutonomyCommunicationCustomer orientation

Languages:English

Tech Stack:ExcelIT toolsH-Pad

Company Brief

Hermes

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 1837

Website LinkedIn