DoorDash US

2 months ago

Supervisor, Specialty Support Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead and develop a 15-18 person specialty support team focused on assisting Customers, Dashers, and Merchants with escalated inquiries. Improve internal tools and offshore support, manage daily workflows to meet SLAs, and deliver performance insights through reporting, while driving bold quality and speed metrics in a fast-paced, hybrid/office environment.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Manager level

Key Responsibilities

•Lead a team of 15-18 full-time employees who are focused on supporting Customers, Dashers, and Merchants with their escalated inquiries.
•Improve our internal tools, and offshore agents to provide high-quality support
•Establish and manage your team to individual and team goals and objectives
•Coordinate daily workflow within the team and adjust resources to meet service-level agreements with the business
•Create, distribute, and present impactful and reporting on performance

Key Requirements

•Bachelor’s degree or equivalent experience
•2+ years of people management or team lead experience
•Mind and talent for process improvement
•Experience pulling data and using data to influence decisions
•Knowledge of Salesforce, Sigma, and Google Suite

Experience:2+ yearsTechContact centersRestaurantLogistics

Education:Bachelor's

Skills:LeadershipData-drivenCommunicationProblem-solvingMentoring

Languages:English

Tech Stack:SalesforceSigmaGoogle Suite

Company Brief

DoorDash US

On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2013

Website LinkedIn

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DoorDash US

2 months ago

Supervisor, Specialty Support Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Manager level

Key Responsibilities

•Lead a team of 15-18 full-time employees who are focused on supporting Customers, Dashers, and Merchants with their escalated inquiries.
•Improve our internal tools, and offshore agents to provide high-quality support
•Establish and manage your team to individual and team goals and objectives
•Coordinate daily workflow within the team and adjust resources to meet service-level agreements with the business
•Create, distribute, and present impactful and reporting on performance

Key Requirements

•Bachelor’s degree or equivalent experience
•2+ years of people management or team lead experience
•Mind and talent for process improvement
•Experience pulling data and using data to influence decisions
•Knowledge of Salesforce, Sigma, and Google Suite

Experience:2+ yearsTechContact centersRestaurantLogistics

Education:Bachelor's

Skills:LeadershipData-drivenCommunicationProblem-solvingMentoring

Languages:English

Tech Stack:SalesforceSigmaGoogle Suite

Company Brief

DoorDash US

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2013

Website LinkedIn