Superpower

3 weeks ago

Director, Client Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Founding Client Success leader responsible for driving member engagement and ROI, owning onboarding, renewal and expansion across enterprise accounts. Build the engagement engine, produce defensible outcomes data, and partner with Product and Operations to shape the roadmap. Own CS playbook and future team while ensuring strong gross and net revenue retention.

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Own the member engagement and ROI, building an engagement engine that drives deeply engaged members in collaboration with Product
•Manufacture defensible outcomes data from live clients to support enterprise narratives and renewals
•Own the client relationship through onboarding, renewal, and expansion across enterprise accounts
•Preserve and improve retention through gross logo retention and support strong net revenue retention via renewals and expansion
•Collaborate with Product and Operations to build deep product understanding and feed insights into the roadmap and future CS playbook

Key Requirements

•7+ years in customer success, account management, or member engagement with real ownership of a number, not just relationships
•Experience moving activation, engagement, retention, or utilization and able to demonstrate impact
•Comfortable with data and outcomes; able to build credible outcomes stories from real-world client data
•Strong enterprise relationship skills and ability to renew conversations with benefits leaders
•Healthcare, benefits, or member-engagement experience strongly preferred

Experience:HealthcareHealthcare technologyHealthtechMember-engagement

Skills:Data analysisAnalyticsCommunicationProblem-solving

Languages:English

Tech Stack:SQL

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Superpower

Provides productivity enhancements for large language model workflows, including a browser extension and tools that add conversation management, templates, advanced prompts, and UI improvements for ChatGPT and other AI interfaces.

Industry: Developer Tools

Website

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Superpower

3 weeks ago

Director, Client Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Own the member engagement and ROI, building an engagement engine that drives deeply engaged members in collaboration with Product
•Manufacture defensible outcomes data from live clients to support enterprise narratives and renewals
•Own the client relationship through onboarding, renewal, and expansion across enterprise accounts
•Preserve and improve retention through gross logo retention and support strong net revenue retention via renewals and expansion
•Collaborate with Product and Operations to build deep product understanding and feed insights into the roadmap and future CS playbook

Key Requirements

•7+ years in customer success, account management, or member engagement with real ownership of a number, not just relationships
•Experience moving activation, engagement, retention, or utilization and able to demonstrate impact
•Comfortable with data and outcomes; able to build credible outcomes stories from real-world client data
•Strong enterprise relationship skills and ability to renew conversations with benefits leaders
•Healthcare, benefits, or member-engagement experience strongly preferred

Experience:HealthcareHealthcare technologyHealthtechMember-engagement

Skills:Data analysisAnalyticsCommunicationProblem-solving

Languages:English

Tech Stack:SQL

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Superpower

Industry: Developer Tools

Website