Vedoucí týmu Back Office - Centrum služeb zákazníkům (Pardubice, CZ, 530 02)

Lead and develop a Back Office team within the Customer Service Center in Pardubice, ensuring timely and high-quality processing of customer and partner requests, particularly changes and cancellations of insurance contracts. You’ll organize daily work, assign tasks, track performance, provide feedback, and support professional growth. Handle complex, non-standard customer requests and drive continuous process improvements while ensuring compliance with internal procedures and regulatory requirements.