Customer Experience Agent

Yassir
Casablanca
Workplace: OnsiteFull timeFunction: Customer Success & Account Management0Education: bachelorsSkills: ["Communication","Empathy","Problem-solving","Stress management","Teamwork"]

Enthusiastic Customer Experience Agent providing first‑line support across multiple channels, resolving common issues, sharing precise product information, and escalating complex queries as needed to ensure customer satisfaction. You’ll work in a collaborative, fast-paced delivery environment focused on quality service and continuous learning.

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FursaFursa
Yassir
Yassir
1 year ago

Customer Experience Agent

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Enthusiastic Customer Experience Agent providing first‑line support across multiple channels, resolving common issues, sharing precise product information, and escalating complex queries as needed to ensure customer satisfaction. You’ll work in a collaborative, fast-paced delivery environment focused on quality service and continuous learning.
Location: Casablanca
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Respond to customer requests via phone, email, chat, and social media.
  • •Provide precise and detailed information about products and services.
  • •Resolve common customer issues by following established procedures.
  • •Escalate complex requests to higher levels when needed.
  • •Follow up on customer inquiries to ensure satisfaction.

Key Requirements

  • •Bac+2/3: DUT, BTS ou Licence en relation client, commerce, communication, ou langues étrangères.
  • •0 to 2 years of experience in customer service.
  • •Familiarity with CRM tools and online chat.
  • •Excellent oral and written communication skills.
  • •Active listening and empathy.
Experience:0Customer service
Education:Bachelor's
Skills:CommunicationEmpathyProblem-solvingStress managementTeamwork
Tech Stack:CRM

Company Brief

Yassir
Yassir is a North African super app offering ride-hailing, delivery, and fintech services. It connects riders, couriers, and merchants through a mobile platform focused on emerging markets across Africa.
Industry: Mobility Platforms
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Algiers, Algeria
Founded: 2017
Website