Senior Store Manager | Retail | Marks & Spencer, Dubai (Dubai, AE)

Al Futtaim Group
Dubai
Workplace: OnsiteFull timeFunction: SalesSkills: ["Leadership","Communication","Problem-solving","Organizational skills","Attention to detail","Customer-first mindset"]

Lead day-to-day operations for a Marks & Spencer store by driving sales and profitability targets while maintaining outstanding customer service. Monitor performance and KPIs, optimize product placement, promotions, upselling, and inventory to prevent stock-outs and overstock. Manage, coach, and develop the store team through hiring, training, performance reviews, and feedback. Ensure compliance, health & safety, operational excellence, and visual merchandising standards across the store.

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FursaFursa
Al Futtaim Group
Al Futtaim Group
2 days ago

Senior Store Manager | Retail | Marks & Spencer, Dubai (Dubai, AE)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Lead day-to-day operations for a Marks & Spencer store by driving sales and profitability targets while maintaining outstanding customer service. Monitor performance and KPIs, optimize product placement, promotions, upselling, and inventory to prevent stock-outs and overstock. Manage, coach, and develop the store team through hiring, training, performance reviews, and feedback. Ensure compliance, health & safety, operational excellence, and visual merchandising standards across the store.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Develop and execute strategies to meet or exceed store sales and profitability goals.
  • •Monitor daily/weekly sales and KPIs, adjusting plans based on demand, competition, and market trends.
  • •Lead, motivate, coach, and develop the store team through recruiting, training, onboarding, and performance reviews.
  • •Oversee day-to-day operations including stock replenishment, cash handling, store maintenance, and health & safety procedures.
  • •Ensure excellent customer service and standards, including handling complaints and maintaining visual merchandising alignment with brand guidelines.

Key Requirements

  • •Proven track record of achieving sales and profitability targets.
  • •Outstanding communication and leadership skills with a customer-first attitude.
  • •Ability to resolve customer issues promptly and deliver exceptional service aligned to brand values.
  • •Strong organizational skills and attention to detail to manage store operations effectively.
  • •Experience implementing sales strategies and tactics with measurable results.
Experience:Retail
Skills:LeadershipCommunicationProblem-solvingOrganizational skillsAttention to detailCustomer-first mindset

Company Brief

Al Futtaim Group
Al-Futtaim Group is a diversified UAE conglomerate operating across automotive, retail, real estate, finance and services, representing 200+ global brands and serving customers across 20+ countries with over 40,000 employees.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
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