Customer Service- Insurance Billing/Self Pay

Sutherland
Charlotte
Workplace: RemoteFull timeUSD 17.5 - 18.5 hourlyFunction: Customer Support (Service Desk)Experience: 3-5 yearsEducation: high_schoolSkills: ["Communication","Multitasking","Work under pressure"]

Serve as the primary point of contact for patients calling about self-pay and out-of-pocket medical balances. Follow approved guidelines to resolve healthcare financial accounts with speed and accuracy. Review claim denials, rejections, and underpayments, understand payer contract rules and insurance eligibility/billing priorities, and communicate issues and process improvement suggestions to management. Apply federal and state regulations, including HIPAA/PCI and PII/PHI security.

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FursaFursa
Sutherland
Sutherland
14 hours ago

Customer Service- Insurance Billing/Self Pay

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for patients calling about self-pay and out-of-pocket medical balances. Follow approved guidelines to resolve healthcare financial accounts with speed and accuracy. Review claim denials, rejections, and underpayments, understand payer contract rules and insurance eligibility/billing priorities, and communicate issues and process improvement suggestions to management. Apply federal and state regulations, including HIPAA/PCI and PII/PHI security.
Location: Charlotte
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Serve as the primary point of contact for patients regarding self-pay and out-of-pocket medical balances.
  • •Resolve financial accounts using approved guidelines while meeting speed and accuracy metrics.
  • •Review claim denials, rejections, and underpayments and apply insurance billing priorities.
  • •Understand payer contract rules and insurance eligibility requirements.
  • •Communicate issues and offer suggestions to management for process improvements.

Pay and Benefits

Salary: USD 17.5 - 18.5 hourly

Key Requirements

  • •High school diploma or GED required; college preferred.
  • •3-5 years of work-related experience.
  • •Understand payer contracts, rules and regulations, including insurance eligibility and billing priority.
  • •Apply federal and state rules and regulations, including HIPAA, PCI Compliance, and PII/PHI security.
  • •Typing skills of at least 60 words per minute and strong verbal/written communication skills.
Experience:3-5 yearsHealthcare
Education:High School
Skills:CommunicationMultitaskingWork under pressure
Languages:English
Tech Stack:Microsoft OfficeSMS InvisionI-seriesMeditechEpicHIPAAPCI CompliancePII/PHI

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor