Customer Success Manager, Senior Manager (Salesforce exp must)

Salesforce
Mumbai, Bengaluru
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 15+ yearsSkills: ["Executive communication","Stakeholder management","Mentorship","Risk management","Problem solving"]

Drive quantifiable success for Salesforce’s most complex Signature customers, owning the end-to-end experience across complex, multi-org engagements. Use ROI-driven engagement and multi-workstream planning to improve adoption, technical health, and expertise. Act as trusted advisor to customer IT and business executives, manage risk and escalations, and design agentic, multi-step workflows to balance high-touch support with autonomous AI assistance.

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FursaFursa
Salesforce
Salesforce
3 hours ago

Customer Success Manager, Senior Manager (Salesforce exp must)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Drive quantifiable success for Salesforce’s most complex Signature customers, owning the end-to-end experience across complex, multi-org engagements. Use ROI-driven engagement and multi-workstream planning to improve adoption, technical health, and expertise. Act as trusted advisor to customer IT and business executives, manage risk and escalations, and design agentic, multi-step workflows to balance high-touch support with autonomous AI assistance.
Location: Mumbai, Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Drive ROI-driven engagement to ensure activities translate into tangible customer value.
  • •Own the Signature customer experience across complex, multi-org engagements by integrating timelines and priorities into success plans.
  • •Mobilize resources as the central point of contact, bringing expert help when needed to meet customer needs.
  • •Serve as trusted advisor to customer IT and business executives, amplifying the customer voice and influencing internal alignment.
  • •Manage risk using escalations and incident oversight, and apply AI governance/guardrails while designing agentic workflows and performing root-cause synthesis.

Key Requirements

  • •15+ years of relevant experience in Customer Success, SaaS platform use, or related strategic consulting.
  • •Exceptional executive communication and presentation skills with the ability to influence at all levels.
  • •Ability to handle objections, navigate complex discussions, and drive alignment through challenging situations.
  • •Technical acumen to clarify collaborators’ roles and serve as a central resource for technical and business alignment.
  • •Cloud-specific experience; Salesforce product certifications are a plus (e.g., AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Specialist).
Experience:15+ yearsSaaSCustomer success
Skills:Executive communicationStakeholder managementMentorshipRisk managementProblem solving
Certifications:AI AssociateSalesforce AdministratorAdvanced AdministratorPlatform App BuilderSales Cloud ConsultantService Cloud ConsultantData Cloud Specialist
Tech Stack:SalesforceAgentforceAI

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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