Customer Support Representative (Libby, MT, US, 59923)

Support customer inquiries and problem resolution for current and prospective customers by phone, email, text, fax, and web channels. Handle routine requests under general supervision, troubleshoot issues, and initiate repair, replacement, return, or field service actions—or escalate unusual cases. Provide guidance to lower-level staff for non-standard situations, promote alternative products or services, and maintain quality, accuracy, and timely follow-through.