Customer Support Representative (Libby, MT, US, 59923)

CHS
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Analytical","Customer service","Attention to detail","Prioritization"]

Support customer inquiries and problem resolution for current and prospective customers by phone, email, text, fax, and web channels. Handle routine requests under general supervision, troubleshoot issues, and initiate repair, replacement, return, or field service actions—or escalate unusual cases. Provide guidance to lower-level staff for non-standard situations, promote alternative products or services, and maintain quality, accuracy, and timely follow-through.

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CHS
CHS
1 month ago

Customer Support Representative (Libby, MT, US, 59923)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Support customer inquiries and problem resolution for current and prospective customers by phone, email, text, fax, and web channels. Handle routine requests under general supervision, troubleshoot issues, and initiate repair, replacement, return, or field service actions—or escalate unusual cases. Provide guidance to lower-level staff for non-standard situations, promote alternative products or services, and maintain quality, accuracy, and timely follow-through.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer service inquiries and problems received by phone, fax, email, text, or other web/internet media.
  • •Follow standard scripts and procedures, escalating when cases require deviation.
  • •Troubleshoot customer problems and initiate repair, replacement, return, or field service actions.
  • •Support lower level staff on non-standard cases where policy and practice are not formalized.
  • •Promote alternative products or services as needed, along with other assigned duties.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsurancePaid Leave401kPensionProfit SharingLong-term DisabilityAdoption AssistanceWellness StipendDependent Care

Key Requirements

  • •1+ years of experience in customer service and support.
  • •High school diploma or GED.
  • •Strong written and verbal communication skills.
  • •Proficiency with MS Word, Excel, and PowerPoint.
  • •Ability to work extended hours to meet business demands.
Education:High School
Skills:CommunicationAnalyticalCustomer serviceAttention to detailPrioritization
Languages:Spanish
Tech Stack:MS WordExcelPowerPoint

Company Brief

CHS
CHS Inc. is a farmer-owned cooperative that provides crop nutrients, grain marketing, energy, and food and ingredient solutions. It serves agricultural producers and rural communities across the United States and internationally.
Industry: Agriculture
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Bootstrapped
Headquarters: Inver Grove Heights, United States
Founded: 1931
WebsiteLinkedIn