Account Manager SMB Italy - Milano

Delivery Hero
Milan
Workplace: HybridFull timeEUR 26,338 - 32,923 annuallyFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Time management","Prioritization","Problem-solving","Analytical thinking","Proactive","Strategic planning"]

Own and grow relationships with top restaurant partners, acting as a trusted consultant to drive their success on Glovo. Use data-driven insights and cross-functional collaboration to optimize partnerships, improve operational excellence, and accelerate revenue through promotions, marketing activations, and menu optimization. Manage partner revenue performance, support onboarding in the app, and guide partners with strategic guidance from setup through their first days.

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Delivery Hero
Delivery Hero
18 hours ago

Account Manager SMB Italy - Milano

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Last checked: 35 minutes agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Own and grow relationships with top restaurant partners, acting as a trusted consultant to drive their success on Glovo. Use data-driven insights and cross-functional collaboration to optimize partnerships, improve operational excellence, and accelerate revenue through promotions, marketing activations, and menu optimization. Manage partner revenue performance, support onboarding in the app, and guide partners with strategic guidance from setup through their first days.
Location: Milan
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build, manage, and grow long-term relationships with restaurant partners through consistent, proactive communication.
  • •Understand partners’ business goals and challenges to provide strategic guidance and support.
  • •Analyze and manipulate data to drive operational excellence, growth, and profitability for partners and Glovo.
  • •Drive rapid revenue growth via promotions, marketing activations, and menu optimization.
  • •Take ownership of partner onboarding in the app from store setup through supporting partners’ first days, in partnership with internal teams.

Pay and Benefits

Salary: EUR 26,338 - 32,923 annually
Perks:Annual BonusHealth InsuranceGym MembershipMonthly CreditRemote WorkParental Leave

Key Requirements

  • •Up to 2–3 years of experience in high-performance account/sales management or business consultancy, preferably in FMCG, food-hospitality, or on-demand delivery.
  • •Bachelor’s degree in Business Administration or related fields (plus).
  • •Proven track record of exceeding KPIs with timely execution.
  • •Strong analytical, data-driven problem-solving with an organized, proactive working style.
  • •Native-level Italian and proficient English; good knowledge of Google Suite (Salesforce is a plus).
Experience:FMCGFood-hospitalityOn-demand deliveryAccount/sales managementBusiness consultancy
Education:Bachelor's
Skills:Time managementPrioritizationProblem-solvingAnalytical thinkingProactiveStrategic planning
Languages:ItalianEnglish
Tech Stack:Google SuiteSalesforce

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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