Customer Care Advocate (New College Graduates)

Carvana
United States
Workplace: OnsiteFull timeUSD 20 - 22 hourlyFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Empathy","Critical thinking","Adaptability","Attention to detail"]

Serve as the voice of Carvana by helping customers buy and/or sell cars through inbound and outbound phone calls. Work in a fast-paced environment while using an AI co-pilot and AI coach to streamline notes and coaching, solve complex customer scenarios in real time, and verify sensitive documentation. Enjoy an assigned schedule with regular weekend/holiday shifts and opportunities for overtime based on business needs.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Carvana
Carvana
4 months ago

Customer Care Advocate (New College Graduates)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Serve as the voice of Carvana by helping customers buy and/or sell cars through inbound and outbound phone calls. Work in a fast-paced environment while using an AI co-pilot and AI coach to streamline notes and coaching, solve complex customer scenarios in real time, and verify sensitive documentation. Enjoy an assigned schedule with regular weekend/holiday shifts and opportunities for overtime based on business needs.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Build genuine customer relationships and guide customers through their car-buying or selling journey via inbound and outbound calls.
  • •Use critical thinking and AI support to listen to customer needs and resolve complex scenarios in real time.
  • •Stay current with evolving technology and product updates that impact customer interactions.
  • •Review and verify sensitive customer documentation accurately through casework.
  • •Provide high-quality interactions with real-time AI coaching feedback and continuous improvement.

Pay and Benefits

Salary: USD 20 - 22 hourly
Equity and Bonus:Equity
Perks:401kStudent LoanHealth InsuranceDentalVisionPaid LeavePaid HolidaysWellness StipendPet Care

Key Requirements

  • •Bachelor’s degree and a passion for customer service.
  • •Ability to navigate multiple systems, learn new tools quickly, and troubleshoot effectively.
  • •Strong resilience and critical thinking to support customers throughout the car-buying journey.
  • •Enjoy servicing customers over the phone and maintain strong attention to detail with casework.
  • •Read, write, speak, and understand English.
Education:Bachelor's
Skills:CommunicationEmpathyCritical thinkingAdaptabilityAttention to detail
Languages:English
Tech Stack:AIAI co-pilotAI coach

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn