Director of Product, Digital Guest Journey

Canary Technologies
New York
Workplace: HybridFull timeUSD 275,000 - 350,000 annuallyFunction: Executive & General ManagementExperience: 10+ yearsSkills: ["Cross-functional alignment","Product storytelling","Technical communication","Accountability","Strategic thinking"]

Own the product strategy and multi-year roadmap for the Digital Guest Journey, defining what gets built and what doesn’t. Diagnose high-impact opportunities by synthesizing customer, data, sales, and competitive signals, then translate decisions into business narratives tied to revenue, margin, and churn. Partner directly with hotel operators and enterprise clients, lead technical conversations with engineering, and drive cross-functional alignment to deliver durable outcomes.

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FursaFursa
Canary Technologies
Canary Technologies
2 months ago

Director of Product, Digital Guest Journey

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Last checked: 4 hours agoStatus: Live

Job Summary

Own the product strategy and multi-year roadmap for the Digital Guest Journey, defining what gets built and what doesn’t. Diagnose high-impact opportunities by synthesizing customer, data, sales, and competitive signals, then translate decisions into business narratives tied to revenue, margin, and churn. Partner directly with hotel operators and enterprise clients, lead technical conversations with engineering, and drive cross-functional alignment to deliver durable outcomes.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Own product strategy and a multi-year roadmap for the Digital Guest Journey, defining priorities and trade-offs.
  • •Synthesize signals from customers, data, sales, and competition to diagnose high-impact opportunities.
  • •Maintain ongoing relationships with hotel operators and enterprise clients to shorten feedback loops and improve prioritization.
  • •Translate product decisions into business narratives connecting product metrics to revenue, margin, and churn outcomes.
  • •Lead technical conversations with engineering and enterprise clients, including architecture, integration dependencies, and trade-offs.

Pay and Benefits

Salary: USD 275,000 - 350,000 annually
Equity and Bonus:Equity
Perks:Learning BudgetTravel Allowance

Key Requirements

  • •10+ years of product management experience, including 2–3 years in a senior or director-level PM role at an enterprise SaaS company.
  • •Proactively identify high-impact problems, not just execute on a roadmap.
  • •Communicate product decisions in business terms, including the metrics moved and implications for revenue, margin, or retention.
  • •Provide technical depth to explain how the product works and lead conversations with engineers and enterprise clients.
  • •Demonstrate cross-functional alignment without formal authority and stay accountable through launch, onboarding, and early adoption.
Experience:10+ yearsEnterprise SaaSHospitalitySaaS
Skills:Cross-functional alignmentProduct storytellingTechnical communicationAccountabilityStrategic thinking

Company Brief

Canary Technologies
Provides cloud-connected environmental monitoring and analytics for commercial properties, combining IoT sensors and a SaaS platform to track HVAC performance, energy use, and indoor air quality for predictive maintenance and operational efficiency.
Industry: Facility Management
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