Wise

1 week ago

Servicing Training Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 40 minutes agoStatus: Live

Job Summary

Facilitate onboarding and continuous learning for new hires by delivering engaging, in-person training sessions and refreshing content based on learning needs analysis. Own training planning and logistics, including scheduling, room/equipment readiness, enrollment tracking, and attendance reporting. Gather feedback and performance results to support continuous improvement, keep materials up to date and version-controlled, and evaluate learning outcomes through quizzes and exercises while collaborating with operational stakeholders.

Location: Hyderabad

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Education & Training

Seniority: Mid level

Key Responsibilities

•Deliver engaging, informative facilitator-led trainings in person (where possible) and conduct refresher sessions based on learning needs analysis.
•Act as a Subject Matter Expert (SME) and facilitate live, on-site training unless exceptions are approved by a direct lead.
•Plan and manage training logistics: coordinate scheduling, rooms/equipment, access for trainees, and support enrollment and attendance reporting.
•Support continuous improvement by collecting and analyzing training feedback, assessments, and observations to identify trends and opportunities.
•Maintain learning effectiveness by updating and version-controlling training materials, evaluating learning outcomes, and providing insights to operational stakeholders and training leadership.

Pay and Benefits

Salary: INR 725,000 - 780,000 annually

Key Requirements

•Facilitate live, on-site training sessions and learning workshops using established facilitator guides and train-the-trainer materials.
•Act as a Subject Matter Expert (SME) in designated servicing areas and deliver refresher trainings based on learning needs analysis.
•Ensure training materials are up-to-date, meticulously maintained, and version-controlled in alignment with current policies, procedures, and regulatory requirements.
•Evaluate learning outcomes through knowledge quizzes, assessments, and practical exercises, and provide performance insights to operational leads.
•Coordinate training planning and logistics with recruitment, workforce management, and operational teams, including scheduling, enrollments, and attendance tracking.

Skills:Training facilitationCross-functional collaborationData-informed improvementAttention to detailStakeholder communication

Languages:English

Company Brief

Wise

Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 3.8

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Wise

1 week ago

Servicing Training Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 40 minutes agoStatus: Live

Job Summary

Location: Hyderabad

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Education & Training

Seniority: Mid level

Key Responsibilities

•Deliver engaging, informative facilitator-led trainings in person (where possible) and conduct refresher sessions based on learning needs analysis.
•Act as a Subject Matter Expert (SME) and facilitate live, on-site training unless exceptions are approved by a direct lead.
•Plan and manage training logistics: coordinate scheduling, rooms/equipment, access for trainees, and support enrollment and attendance reporting.
•Support continuous improvement by collecting and analyzing training feedback, assessments, and observations to identify trends and opportunities.
•Maintain learning effectiveness by updating and version-controlling training materials, evaluating learning outcomes, and providing insights to operational stakeholders and training leadership.

Pay and Benefits

Salary: INR 725,000 - 780,000 annually

Key Requirements

•Facilitate live, on-site training sessions and learning workshops using established facilitator guides and train-the-trainer materials.
•Act as a Subject Matter Expert (SME) in designated servicing areas and deliver refresher trainings based on learning needs analysis.
•Ensure training materials are up-to-date, meticulously maintained, and version-controlled in alignment with current policies, procedures, and regulatory requirements.
•Evaluate learning outcomes through knowledge quizzes, assessments, and practical exercises, and provide performance insights to operational leads.
•Coordinate training planning and logistics with recruitment, workforce management, and operational teams, including scheduling, enrollments, and attendance tracking.

Skills:Training facilitationCross-functional collaborationData-informed improvementAttention to detailStakeholder communication

Languages:English

Company Brief

Wise

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 3.8

Website LinkedIn Glassdoor