Customer Support Engineer- Commercial Vehicle (Sharjah, United Arab Emirates)

Al Rostamani Group
Sharjah
Full timeFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Problem-solving","Analytical abilities","Empathy","Customer focus","Independent work","Teamwork"]

Provide advanced technical support to customers for commercial vehicles, resolving complex issues and maintaining high customer satisfaction. Serve as the primary contact for high-priority incidents via phone, email, and chat, while collaborating with engineering and product management to drive resolution. Document issues and update a knowledge base, mentor workshop engineers, and gather customer feedback to improve product quality and usability.

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Al Rostamani Group
Al Rostamani Group
1 day ago

Customer Support Engineer- Commercial Vehicle (Sharjah, United Arab Emirates)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide advanced technical support to customers for commercial vehicles, resolving complex issues and maintaining high customer satisfaction. Serve as the primary contact for high-priority incidents via phone, email, and chat, while collaborating with engineering and product management to drive resolution. Document issues and update a knowledge base, mentor workshop engineers, and gather customer feedback to improve product quality and usability.
Location: Sharjah
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide advanced technical support to customers via phone, email, and chat.
  • •Collaborate with cross-functional teams (engineering and product management) to resolve customer issues.
  • •Act as the primary point of contact for high-priority customer issues and provide timely updates.
  • •Create and maintain documentation of customer issues and resolutions, and update knowledge base articles.
  • •Gather and analyze customer feedback, and share detailed feedback with the product development team for improvements.

Key Requirements

  • •Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
  • •Minimum of 3 years of experience in a technical support role, preferably in a senior or lead capacity.
  • •Strong understanding of commercial vehicles.
  • •Proficiency in resolving complex technical issues.
  • •Excellent communication and interpersonal skills, with strong problem-solving and analytical abilities.
Experience:3+ years
Education:Bachelor's in Computer Science, Information Technology, Engineering or related field
Skills:CommunicationInterpersonal skillsProblem-solvingAnalytical abilitiesEmpathyCustomer focusIndependent workTeamwork

Company Brief

Al Rostamani Group
UAE family-owned conglomerate operating across automotive, trading, real estate, construction, solar energy, financial services, travel, and technology solutions with a legacy dating to the 1950s.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1957
Glassdoor
Glassdoor: 3.4
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