Contact Centre Representative II

HSBC
Foshan
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service orientation","Communication","Teamwork","Problem solving"]

Handle inbound customer inquiries via phone, email, and real-time chat for credit cards and general banking services, including online personal wealth management and payments. Identify customer needs and recommend suitable products and services to achieve outcomes. Assess cases and propose reasonable solutions to resolve issues and deliver high-quality customer service, with support from a team environment and rotation schedules.

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FursaFursa
HSBC
HSBC
2 days ago

Contact Centre Representative II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Handle inbound customer inquiries via phone, email, and real-time chat for credit cards and general banking services, including online personal wealth management and payments. Identify customer needs and recommend suitable products and services to achieve outcomes. Assess cases and propose reasonable solutions to resolve issues and deliver high-quality customer service, with support from a team environment and rotation schedules.
Location: Foshan
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Respond to customer inquiries about credit cards, general banking services, online personal wealth management, and payments via phone, email, and real-time chat
  • •Discover customer needs and recommend appropriate products and services
  • •Propose reasonable solutions based on the situation to resolve customer difficulties
  • •Ensure customer satisfaction by delivering high-quality service

Key Requirements

  • •Strong customer service mindset and willingness to work in customer service
  • •Fluent Cantonese with clear thinking and strong communication skills
  • •Good teamwork spirit
  • •Ability to communicate and read/write in English to a required level
  • •Willingness to accept shift arrangements
Skills:Customer service orientationCommunicationTeamworkProblem solving
Languages:CantoneseEnglish

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn