Midis Group

5 months ago

Technical Support Engineer (Cairo, EG)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Technical Support Engineer providing expert VMware-based technical support to partners and end users. You’ll analyze and resolve complex issues, assist sales with technical specifications and tender RFPs, maintain strong partner relationships, and contribute to POC/demonstrations while coordinating with vendors and rotating after-hours support.

Location: Cairo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide technical support to partners and end users, addressing issues in a timely and efficient manner.
•Assist sales with specifications on services, technical details, troubleshooting, and competitive comparisons.
•Analyze technical issues according to defined support processes and report actions.
•Maintain strong relationships with partners and customers and ensure effective communication with vendors.
•Support in presenting effective POC/demo to partners/end users and participate in after-hours rotations when required.

Key Requirements

•At least 5 years of relevant experience in technical support or related fields.
•Deep knowledge of VMware products (e.g., vSphere, NSX, vSAN, VCF, VCD) and experience troubleshooting complex issues.
•Hands-on experience with VMware products.
•Excellent verbal and written communication, with the ability to explain technical concepts to non-technical audiences.
•VMware certifications such as VCP or VCA are a plus.

Experience:5+ yearsVirtualizationIT servicesEnterprise software

Education:Bachelor's

Skills:CommunicationCustomer serviceTeamworkProblem-solvingFacilitation

Certifications:VMware Certified ProfessionalVMware Certified Associate

Tech Stack:VMwareVSphereNSXVSANVCFVCDPOCRFPs

Company Brief

Midis Group

Midis Group is a technology distributor delivering value-added distribution, solutions, and services across the Middle East, Africa and CIS regions, partnering with global vendors to provide IT infrastructure, cybersecurity, cloud and software solutions via channel partners.

Industry: Wholesale & Distribution

Growth: Established Company

Headquarters: Dubai, United Arab Emirates

Website

Loading job details...

Preparing the role view and application actions.

Midis Group

5 months ago

Technical Support Engineer (Cairo, EG)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: Cairo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide technical support to partners and end users, addressing issues in a timely and efficient manner.
•Assist sales with specifications on services, technical details, troubleshooting, and competitive comparisons.
•Analyze technical issues according to defined support processes and report actions.
•Maintain strong relationships with partners and customers and ensure effective communication with vendors.
•Support in presenting effective POC/demo to partners/end users and participate in after-hours rotations when required.

Key Requirements

•At least 5 years of relevant experience in technical support or related fields.
•Deep knowledge of VMware products (e.g., vSphere, NSX, vSAN, VCF, VCD) and experience troubleshooting complex issues.
•Hands-on experience with VMware products.
•Excellent verbal and written communication, with the ability to explain technical concepts to non-technical audiences.
•VMware certifications such as VCP or VCA are a plus.

Experience:5+ yearsVirtualizationIT servicesEnterprise software

Education:Bachelor's

Skills:CommunicationCustomer serviceTeamworkProblem-solvingFacilitation

Certifications:VMware Certified ProfessionalVMware Certified Associate

Tech Stack:VMwareVSphereNSXVSANVCFVCDPOCRFPs

Company Brief

Midis Group

Industry: Wholesale & Distribution

Growth: Established Company

Headquarters: Dubai, United Arab Emirates

Website