Application Support and Maintenance - Healthcare Provider

NTT
Noida
Workplace: OnsiteFull timeFunction: Healthcare (Clinical, Medical, Wellness)Experience: 6-12 yearsSkills: ["Troubleshooting","Stakeholder coordination","Documentation","Compliance mindset"]

Provide end-to-end application support and maintenance for a healthcare provider’s COTS healthcare applications. Own incident and problem management for L2/L3 issues, perform proactive monitoring and regular maintenance, and support change and release activities with impact analysis and rollback planning. Coordinate with business users, internal IT teams, and third-party vendors, and maintain runbooks, knowledge articles, and audit documentation while adhering to healthcare regulations such as HIPAA and data privacy standards.

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FursaFursa
NTT
NTT
4 weeks ago

Application Support and Maintenance - Healthcare Provider

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Job Summary

Provide end-to-end application support and maintenance for a healthcare provider’s COTS healthcare applications. Own incident and problem management for L2/L3 issues, perform proactive monitoring and regular maintenance, and support change and release activities with impact analysis and rollback planning. Coordinate with business users, internal IT teams, and third-party vendors, and maintain runbooks, knowledge articles, and audit documentation while adhering to healthcare regulations such as HIPAA and data privacy standards.
Location: Noida
Workplace: Onsite
Employment Type: Full time
Job Function: Healthcare (Clinical, Medical, Wellness)

Key Responsibilities

  • •Provide L2/L3 incident and problem management for COTS healthcare applications, ensuring timely restoration and SLA adherence.
  • •Proactively monitor application health, interfaces, and batch jobs; perform maintenance, patch validation, and upgrades.
  • •Assess, implement, and validate application changes through controlled release processes with impact analysis and rollback planning.
  • •Act as a liaison between business users, IT teams, and third-party vendors to resolve issues and escalations.
  • •Maintain knowledge articles, runbooks, and audit documentation while ensuring compliance with healthcare regulations and data privacy requirements.

Key Requirements

  • •6–12 years of experience in application support and maintenance.
  • •Experience working in the healthcare provider domain with strong understanding of hospital workflows and operational support.
  • •Handle incident and problem management, including investigating and resolving L2/L3 incidents and performing root cause analysis for recurring issues.
  • •Maintain applications through proactive monitoring, patch validation, and upgrades in coordination with vendors and internal teams.
  • •Support controlled change and release processes, including impact analysis and rollback planning.
Experience:6-12 yearsHealthcareHealthcare providerApplication supportHealthcare workflows
Skills:TroubleshootingStakeholder coordinationDocumentationCompliance mindset
Tech Stack:EMRHIPAAPCIHealthQuestPatientSecureWorldViewPA systemsPayment systemsPatient identification devicesKiosksCheck-in tools

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn