Specialist, IT (Big Sky, US)

Kerzer International
United States
Workplace: OnsiteFull timeFunction: Data Analytics & Business IntelligenceExperience: 1+ yearsSkills: ["Communication","Problem-solving","Proactive","Training","Troubleshooting"]

Provide comprehensive IT support for resort system users by answering inquiries and troubleshooting hardware, software, network, and peripheral issues. Install, configure, maintain, and repair IT equipment, monitor system performance, and keep accurate records of incidents and installations. Diagnose issues using manuals and diagnostic tools, escalate major problems, and help prepare devices for new employees. Support training, user guides, and day-to-day IT infrastructure operations to ensure secure, reliable service.

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Kerzer International
Kerzer International
1 day ago

Specialist, IT (Big Sky, US)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Provide comprehensive IT support for resort system users by answering inquiries and troubleshooting hardware, software, network, and peripheral issues. Install, configure, maintain, and repair IT equipment, monitor system performance, and keep accurate records of incidents and installations. Diagnose issues using manuals and diagnostic tools, escalate major problems, and help prepare devices for new employees. Support training, user guides, and day-to-day IT infrastructure operations to ensure secure, reliable service.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Entry level

Key Responsibilities

  • •Provide technical support to IT system users throughout the resort, resolving hardware, software, applications, and systems issues with minimal disruption
  • •Install, configure, maintain, and perform minor repairs on computer hardware, software, and peripheral equipment
  • •Monitor computer system performance and integrity to ensure reliable operation
  • •Maintain accurate records of daily data communications, system installations, technical issues, troubleshooting actions, and other IT activities
  • •Coordinate with departments on technology requirements and assist with administration, maintenance, and documentation of IT infrastructure

Pay and Benefits

Perks:Health InsuranceDentalVisionLife Insurance401kPaid LeaveHousingSki PassCommuter BenefitsMeal AllowanceDiscounts

Key Requirements

  • •Minimum 1 year of experience as an IT Technician or in a related role
  • •Strong knowledge of computer hardware, software, peripherals, operating systems, and basic network troubleshooting
  • •Excellent verbal and written communication skills to explain technical information clearly to users
  • •Strong problem-solving skills with a proactive approach to identifying and resolving issues
  • •Ability to work flexible hours including evenings, weekends, and holidays
Experience:1+ yearsHospitality
Skills:CommunicationProblem-solvingProactiveTrainingTroubleshooting

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn