Account Services Management Senior Advisor

Dell
Oslo
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 8+ yearsEducation: bachelorsSkills: ["Communication","Stakeholder management","Root cause analysis","Organizational skills","Executive presentation"]

Guide customers through end-to-end service processes across incident, change, and configuration management, ensuring SLA adherence and operational excellence. Lead reviews, service performance reporting, and root-cause analysis while maintaining escalation playbooks and mentoring advisors. Serve as the primary operational point of contact for complex service delivery and support large-scale AI infrastructure and PowerEdge XE server deployment readiness in customer datacenters across the Nordics.

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FursaFursa
Dell
Dell
5 days ago

Account Services Management Senior Advisor

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Last checked: 3 hours agoStatus: Live

Job Summary

Guide customers through end-to-end service processes across incident, change, and configuration management, ensuring SLA adherence and operational excellence. Lead reviews, service performance reporting, and root-cause analysis while maintaining escalation playbooks and mentoring advisors. Serve as the primary operational point of contact for complex service delivery and support large-scale AI infrastructure and PowerEdge XE server deployment readiness in customer datacenters across the Nordics.
Location: Oslo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Coordinate incident, change, configuration, and customer management processes while ensuring SLA adherence.
  • •Prepare and deliver service performance reports, driving root cause analysis and continuous improvement initiatives.
  • •Maintain escalation playbooks and operational knowledge content; mentor advisors and analysts.
  • •Collaborate with internal teams to address risks, changes, and evolving customer expectations, supporting onboarding and transitions.
  • •Lead field support for AI infrastructure and PowerEdge XE server deployments, overseeing onsite support activities, readiness, and deployment coordination.
Travel: Extensive travel

Key Requirements

  • •8+ years of experience in service operations, account services management, datacenter operations, or technical service delivery with a strong ITIL foundation.
  • •Experience managing complex enterprise infrastructure deployments or large-scale datacenter operations.
  • •Demonstrated ability to coordinate cross-functional teams and drive issue resolution in high-visibility customer environments.
  • •Strong customer-facing communication, stakeholder management, and executive presentation skills.
  • •Proficiency with service management tools, operational dashboards, and reporting platforms.
Experience:8+ yearsDatacenter operationsEnterprise infrastructure
Education:Bachelor's in Information Technology, Engineering, Business (or related field)
Skills:CommunicationStakeholder managementRoot cause analysisOrganizational skillsExecutive presentation
Certifications:ITIL Intermediate
Languages:US
Tech Stack:ITILPowerEdge XEAI infrastructureHPCGPU-based infrastructure

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
Glassdoor
Glassdoor: 3.8
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