Customer Experience Agent

Tompkins Financial
United States
Workplace: HybridPart timeUSD 18 - 19.5 hourlyFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Communication","Interpersonal relations","Conflict resolution","Independence","Organizational skills"]

Answer inbound customer calls in a multi-bank care center, handling routine requests for retail banking, debit cards, digital banking, business banking, and treasury management. Use company procedures and customer information systems to provide accurate responses, meet service targets, and follow banking regulations. Rotate across shifts, including weekends and holidays, and support retention by cross-selling relevant bank products and services through a digital referral program.

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Tompkins Financial
Tompkins Financial
1 day ago

Customer Experience Agent

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Answer inbound customer calls in a multi-bank care center, handling routine requests for retail banking, debit cards, digital banking, business banking, and treasury management. Use company procedures and customer information systems to provide accurate responses, meet service targets, and follow banking regulations. Rotate across shifts, including weekends and holidays, and support retention by cross-selling relevant bank products and services through a digital referral program.
Location: United States
Workplace: Hybrid
Employment Type: Part time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Manage inbound calls in a timely manner in a multi-bank environment.
  • •Receive and process telephone service requests across retail banking, debit cards, digital banking, business banking, and treasury management.
  • •Provide accurate, valid, and complete customer information using the right tools and methods.
  • •Promote and cross-sell bank products and services; actively participate in a department digital referral program.
  • •Follow company policies and banking regulations; handle rotating shifts including weekends and holidays as required.

Pay and Benefits

Salary: USD 18 - 19.5 hourly
Perks:Health InsuranceDentalVision401kProfit SharingPaid LeaveLearning Budget

Key Requirements

  • •Minimum of one (1) year banking or related customer service experience.
  • •Proficient reading, writing, grammar, and mathematics skills, with strong interpersonal and communication skills.
  • •Assertive ability to influence others, with effective verbal and written communication.
  • •Able to work in a fast-paced, multi-task environment and resolve conflict with minimal negative impact.
  • •Proficient in Microsoft Word and Excel; care center software experience is desirable.
Experience:1+ yearsBankingCustomer service
Skills:CommunicationInterpersonal relationsConflict resolutionIndependenceOrganizational skills
Languages:En-us
Tech Stack:Microsoft WordMicrosoft Excel

Company Brief

Tompkins Financial
Financial services holding company offering commercial and retail banking, wealth management, insurance, and employee benefits solutions through its subsidiary brands. Primarily serves individuals, businesses, and institutions across upstate New York and neighboring markets.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Ithaca, United States
Founded: 1836
WebsiteLinkedIn