SAP Vistex Consultant

NTT
Bengaluru
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskSkills: ["Troubleshooting","Root cause analysis","Cross-functional coordination","Documentation","Incident management"]

Provide L1.5/L2/L3 production support for SAP Vistex solutions and related SAP ECC SD integrations. Resolve incidents within SLA, perform troubleshooting and root-cause analysis, and handle service requests and standard changes. Validate calculations, deliver minor enhancements/configuration updates, and support deployments/transport management. Coordinate with business, functional, and technical teams; create documentation and participate in on-call support. Ensure compliance with ITIL incident/problem/change/release processes and use ServiceNow, Remedy, or Jira.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
4 weeks ago

SAP Vistex Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Provide L1.5/L2/L3 production support for SAP Vistex solutions and related SAP ECC SD integrations. Resolve incidents within SLA, perform troubleshooting and root-cause analysis, and handle service requests and standard changes. Validate calculations, deliver minor enhancements/configuration updates, and support deployments/transport management. Coordinate with business, functional, and technical teams; create documentation and participate in on-call support. Ensure compliance with ITIL incident/problem/change/release processes and use ServiceNow, Remedy, or Jira.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Provide L1.5/L2/L3 production support for SAP Vistex and SAP ECC SD integration.
  • •Resolve incidents within SLA through analysis, troubleshooting, and RCA for recurring issues.
  • •Handle service requests and standard changes, and deliver minor enhancements and configuration updates.
  • •Support deployment activities and transport management.
  • •Coordinate with business and technical teams, document solutions, and participate in on-call support during critical periods.

Key Requirements

  • •Support SAP Vistex solutions including rebates, chargebacks, billbacks, incentives, pricing agreements, and claims management.
  • •Perform L1.5/L2/L3 production support for SAP ECC applications and resolve incidents within SLA.
  • •Validate calculations, troubleshoot, and perform root cause analysis (RCA) for recurring issues.
  • •Handle service requests and standard changes, including minor enhancements and configuration updates.
  • •Coordinate with business, functional, and technical teams and prepare functional/technical documentation and knowledge articles.
Skills:TroubleshootingRoot cause analysisCross-functional coordinationDocumentationIncident management
Tech Stack:SAP VistexSAP ECCSAP SDServiceNowRemedyJiraITILUnit Testing (UT)SITUAT

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn