Store Supervisor, Kuala Lumpur (Kuala Lumpur, Kuala Lumpur, MY, 55100)

Crocs Inc.
Kuala Lumpur
Workplace: OnsiteFull timeFunction: OtherSkills: ["Leadership","Communication","Team collaboration","Customer service","Problem-solving"]

Lead day-to-day retail operations and deliver world-class service using Crocs’ C.H.A.R.M. service model. Oversee opening/closing procedures, educate the team on products and promotions, coordinate store priorities, and drive daily sales targets. Support daily execution of POS operations, stock replenishment, pricing/markdowns, and loyalty program promotion, while maintaining cleanliness, recovery, and asset protection practices.

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FursaFursa
Crocs Inc.
Crocs Inc.
7 hours ago

Store Supervisor, Kuala Lumpur (Kuala Lumpur, Kuala Lumpur, MY, 55100)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Lead day-to-day retail operations and deliver world-class service using Crocs’ C.H.A.R.M. service model. Oversee opening/closing procedures, educate the team on products and promotions, coordinate store priorities, and drive daily sales targets. Support daily execution of POS operations, stock replenishment, pricing/markdowns, and loyalty program promotion, while maintaining cleanliness, recovery, and asset protection practices.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Seniority: Manager level

Key Responsibilities

  • •Deliver outstanding consumer service using Crocs’ C.H.A.R.M. service model.
  • •Oversee opening/closing procedures and educate team members on products and promotions.
  • •Coordinate, delegate, prioritize, and meet store deadlines while ensuring follow-up on daily activities.
  • •Support daily retail operations including POS system management, stock replenishment, pricing and markdown processes, and loyalty program promotion.
  • •Follow asset protection policies, including shortage prevention, inventory control, and compliance procedures.

Key Requirements

  • •2–3 years of total retail experience, with preference for prior store leadership experience.
  • •Demonstrated leadership abilities with a passion for challenging, empowering, and driving team results.
  • •Proven written and verbal communication skills to work with store teams, operations managers, District Managers, and corporate partners.
  • •Desire to succeed in a high-growth, fast-paced retail environment.
  • •Availability for nights, weekends, holidays, and extended hours with regular attendance essential.
Experience:Retail
Skills:LeadershipCommunicationTeam collaborationCustomer serviceProblem-solving
Tech Stack:POS

Company Brief

Crocs Inc.
Designs, manufactures, and sells casual footwear and accessories known for its proprietary Croslite™ material. Crocs offers a range of comfortable, lightweight shoes and related products globally through wholesale, retail, and e-commerce channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Broomfield, United States
Founded: 2002
WebsiteLinkedIn