Renewals Manager

GitLab
United States
Workplace: RemoteFull timeUSD 1 - 1Function: Customer Success & Account ManagementSkills: ["Relationship building","Negotiation","Risk mitigation","Stakeholder management","Analytical thinking"]

Own the end-to-end renewal lifecycle for an assigned portfolio of GitLab customer contracts, engaging early to protect recurring revenue and reduce churn. Lead pricing and complex commercial negotiations, prepare renewal proposals and contract documentation, and identify expansion opportunities through upsell and cross-sell. Use CRM data and customer health/usage signals to surface renewal risk early, forecast outcomes, and partner cross-functionally with Sales, Customer Success, Finance, Legal, and Product to deliver on-time renewals.

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FursaFursa
GitLab
GitLab
1 day ago

Renewals Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own the end-to-end renewal lifecycle for an assigned portfolio of GitLab customer contracts, engaging early to protect recurring revenue and reduce churn. Lead pricing and complex commercial negotiations, prepare renewal proposals and contract documentation, and identify expansion opportunities through upsell and cross-sell. Use CRM data and customer health/usage signals to surface renewal risk early, forecast outcomes, and partner cross-functionally with Sales, Customer Success, Finance, Legal, and Product to deliver on-time renewals.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own the end-to-end renewal lifecycle for an assigned portfolio of customer contracts, from early engagement through signed agreement.
  • •Develop and execute account-level renewal strategies to protect recurring revenue and reduce customer churn.
  • •Prepare renewal proposals, pricing quotes, and contract documentation in line with customer needs and internal guidelines.
  • •Lead commercial and contractual negotiations, managing pricing discussions, terms, and timelines with customer stakeholders.
  • •Monitor customer health, usage, and satisfaction signals to surface at-risk renewals early and maintain renewal pipeline, forecasts, and activity tracking in CRM.

Pay and Benefits

Salary: USD 1
Perks:Paid LeaveParental LeaveLearning BudgetHome OfficeEquity

Key Requirements

  • •Experience owning an end-to-end renewal motion for subscription or SaaS contracts, including forecasting, negotiation, and closing.
  • •Background in B2B subscription-based businesses with a track record of meeting or exceeding renewal and retention goals.
  • •Ability to manage a portfolio of renewal accounts at scale and prioritize high-impact opportunities and risks.
  • •Proficiency working with CRM platforms such as Salesforce or HubSpot, plus strong Excel or Google Sheets skills for analysis and reporting.
  • •Experience partnering across Sales, Customer Success, Finance, and Legal to structure renewals, address adoption gaps, and manage contract terms.
Experience:SaaSB2B subscriptions
Skills:Relationship buildingNegotiationRisk mitigationStakeholder managementAnalytical thinking
Languages:English
Tech Stack:SalesforceHubSpotExcelGoogle SheetsCRM

Company Brief

GitLab
Provides a single application for the complete DevSecOps lifecycle, offering source code management, CI/CD, security, and collaboration tools to help teams deliver software faster and more securely.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn