Customer Success Manager - EMEA

Socket
London, Copenhagen
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Relationship building","Ownership","Collaboration","Communication","Customer obsession"]

Own post-sales customer outcomes for Security teams across EMEA, building strong relationships that drive renewals and upsell. Lead customer health checks, renewals, and life-cycle engagement, while creating feedback loops that shape product design and adoption. Partner with Go-to-market, Engineering, and Professional Services to improve customer experience and long-term growth, meeting renewal and upsell quota targets.

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FursaFursa
Socket
Socket
1 day ago

Customer Success Manager - EMEA

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Last checked: 7 minutes agoStatus: Live

Job Summary

Own post-sales customer outcomes for Security teams across EMEA, building strong relationships that drive renewals and upsell. Lead customer health checks, renewals, and life-cycle engagement, while creating feedback loops that shape product design and adoption. Partner with Go-to-market, Engineering, and Professional Services to improve customer experience and long-term growth, meeting renewal and upsell quota targets.
Location: London, Copenhagen
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Meet and exceed revenue targets by working closely with SMB customers’ Security teams.
  • •Manage existing customer relationships to drive renewals and upsell opportunities.
  • •Create an exceptional customer experience throughout the customer life cycle.
  • •Collaborate with Go-to-market, Engineering, and Professional Services to increase customer adoption.
  • •Run Quarterly Health Checks, manage renewals, and maintain overall customer health.
Travel: Low travel

Pay and Benefits

Perks:EquityHealth InsuranceParental LeaveRemote Work

Key Requirements

  • •5+ years of experience in renewals-focused Customer Success roles for B2B SaaS solutions.
  • •Experience selling into the cybersecurity (or related) industry.
  • •Proven track record of meeting or exceeding renewal and upsell quotas.
  • •Ability to drive success in an early-stage, fast-paced environment with ownership and follow-through.
  • •Strong written and verbal communication, including communicating effectively with C-suite stakeholders.
Experience:5+ yearsB2B SaaSCybersecurity
Skills:Relationship buildingOwnershipCollaborationCommunicationCustomer obsession

Company Brief

Socket
Develops developer-focused tools and services to improve JavaScript/TypeScript package management, dependency workflows, and developer productivity for teams building modern web applications.
Industry: Developer Tools
Website