Aramex

3 months ago

D&T Head of IT Ops (Pune, IN)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

The Head of IT Operations is a senior executive leadership role accountable for end-to-end operational stability, resilience, and performance of Aramex Digital & Technology platforms globally. They own 24/7 IT Operations across infrastructure, cloud, applications, and enterprise services, drive governance, and ensure uninterrupted service delivery through ITIL-based processes and ServiceNow ITSM/ITOM practices.

Location: Pune

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Sr. Director level

Key Responsibilities

•Own global 24/7 IT Operations delivery across infrastructure, cloud, applications, digital platforms, and enterprise services.
•Ensure uninterrupted system availability supporting shipment movement, warehouse systems, courier platforms, digital commerce, and enterprise productivity tools.
•Define and enforce operational accountability boundaries between IT Operations and SME resolver groups (Class A/B/C ownership model).
•Establish triage authority, escalation governance, and decision rights across regions and domains.
•Own global operational KPIs, OLAs, and SLAs and ensure continuous maturity uplift toward ITIL Level 3+ (Established / Predictable).

Key Requirements

•15+ years of enterprise IT Operations leadership experience in large, global organizations.
•Proven leadership in mission-critical 24/7 industries (logistics, transportation, retail, banking, telco, or digital platforms).
•Demonstrated experience designing and operating enterprise ITIL v4 operating models and governance frameworks.
•Strong experience with ServiceNow ITSM/ITOM platforms and managed service delivery models.
•Bachelor’s degree in Information Technology, Engineering, or related discipline (Master’s degree preferred).

Experience:15+ yearsLogisticsDigital platformsRetailBankingTelecommunications

Education:Bachelor's

Skills:LeadershipStrategic thinkingStakeholder managementCommunicationProblem solving

Certifications:ITIL FoundationITIL MP/SL

Tech Stack:ITILITSMServiceNowITOMITIL v4

Company Brief

Aramex

Global logistics and transportation provider offering international and domestic express, freight forwarding, warehousing, and e‑commerce fulfilment services across 600+ cities and 70+ countries.

Industry: Logistics

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1982

Glassdoor: 3.2

Website LinkedIn Glassdoor

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Aramex

3 months ago

D&T Head of IT Ops (Pune, IN)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Pune

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Sr. Director level

Key Responsibilities

•Own global 24/7 IT Operations delivery across infrastructure, cloud, applications, digital platforms, and enterprise services.
•Ensure uninterrupted system availability supporting shipment movement, warehouse systems, courier platforms, digital commerce, and enterprise productivity tools.
•Define and enforce operational accountability boundaries between IT Operations and SME resolver groups (Class A/B/C ownership model).
•Establish triage authority, escalation governance, and decision rights across regions and domains.
•Own global operational KPIs, OLAs, and SLAs and ensure continuous maturity uplift toward ITIL Level 3+ (Established / Predictable).

Key Requirements

•15+ years of enterprise IT Operations leadership experience in large, global organizations.
•Proven leadership in mission-critical 24/7 industries (logistics, transportation, retail, banking, telco, or digital platforms).
•Demonstrated experience designing and operating enterprise ITIL v4 operating models and governance frameworks.
•Strong experience with ServiceNow ITSM/ITOM platforms and managed service delivery models.
•Bachelor’s degree in Information Technology, Engineering, or related discipline (Master’s degree preferred).

Experience:15+ yearsLogisticsDigital platformsRetailBankingTelecommunications

Education:Bachelor's

Skills:LeadershipStrategic thinkingStakeholder managementCommunicationProblem solving

Certifications:ITIL FoundationITIL MP/SL

Tech Stack:ITILITSMServiceNowITOMITIL v4

Company Brief

Aramex

Global logistics and transportation provider offering international and domestic express, freight forwarding, warehousing, and e‑commerce fulfilment services across 600+ cities and 70+ countries.

Industry: Logistics

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1982

Glassdoor: 3.2

Website LinkedIn Glassdoor