Growth Lead - Retention

Own retention and existing-subscriber revenue end-to-end by driving a multi-year retention strategy and executing cross-functional initiatives. You’ll manage retention health metrics (churn, reactivation, net revenue retention, LTV, and cohort revenue), diagnose churn drivers, and translate insights into interventions. Partner with Product, Growth, Marketing, Support, Engineering, and Data to ship retention experiments across onboarding, lifecycle, pricing, and win-back, while reporting performance to leadership.