Customer Service Representative

Pool Corporation
United States
Workplace: OnsiteFull timeUSD 21 - 24 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Communication","Critical thinking","Self-motivated","Teamwork"]

Serve as the primary point of contact for Horizon walk-in and phone customers, helping landscape business owners with product knowledge, recommendations, and upsell solutions. Prepare sales orders, assist with selecting and loading merchandise, and resolve customer complaints. Collaborate with the sales center team to maintain an organized, well-stocked center, support receiving/shipping/warehouse duties, and make follow-up calls to drive additional opportunities.

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Pool Corporation
Pool Corporation
3 days ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for Horizon walk-in and phone customers, helping landscape business owners with product knowledge, recommendations, and upsell solutions. Prepare sales orders, assist with selecting and loading merchandise, and resolve customer complaints. Collaborate with the sales center team to maintain an organized, well-stocked center, support receiving/shipping/warehouse duties, and make follow-up calls to drive additional opportunities.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Greet walk-in and phone customers, listen to understand needs, and provide exceptional service.
  • •Recommend product solutions, upsell options, and complimentary items to help customers improve profitability.
  • •Prepare sales orders and assist customers with selecting and loading merchandise.
  • •Make follow-up calls to potential and existing customers to introduce opportunities and solicit additional business.
  • •Maintain a clean, organized, and well-stocked sales center and assist with receiving, shipping, and warehouse duties.

Pay and Benefits

Salary: USD 21 - 24 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife Insurance401kEquityPaid LeaveRetirement Savings

Key Requirements

  • •Strong customer-service attitude.
  • •Self-motivated, detail-oriented, and able to thrive in a fast-paced environment serving business owners with urgent needs.
  • •Clear communication skills (spoken and written) and critical thinking to identify solutions.
  • •Good computer and record-keeping skills, with aptitude to learn evolving systems, programs, and handheld technology.
  • •Ability to frequently lift and move items up to 20 lbs and occasionally up to 75 lbs; possess or obtain forklift certification.
Education:High School
Skills:Customer serviceCommunicationCritical thinkingSelf-motivatedTeamwork
Certifications:Forklift certification
Languages:EnglishSpanish
Tech Stack:Handheld technology

Company Brief

Pool Corporation
Distributes swimming pool supplies, equipment, and related outdoor living products to pool builders, repair companies, and retailers. Also provides irrigation and landscape products through a broad North American distribution network.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Covington, United States
Founded: 1993
WebsiteLinkedIn