Vendor Performance Manager, Enterprise Operations

Airbnb
Gurugram
Workplace: HybridFull timeINR 4,300,000 - 6,200,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 10-18 yearsSkills: ["Analytical rigor","Negotiation","Communication","Stakeholder management","Project management"]

Own end-to-end performance of key enterprise operations vendors supporting Airbnb Homes, Services, Experiences, and Hotels supply. Define and track KPI/SLA metrics, run deep-dive analyses to find root causes, streamline workflows, and architect scalable operations for new initiatives. Lead vendor business reviews, ensure contractual and policy adherence, mitigate operational/compliance risks, and partner with cross-functional internal teams to drive continuous improvement and better host experience.

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FursaFursa
Airbnb
Airbnb
20 hours ago

Vendor Performance Manager, Enterprise Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Own end-to-end performance of key enterprise operations vendors supporting Airbnb Homes, Services, Experiences, and Hotels supply. Define and track KPI/SLA metrics, run deep-dive analyses to find root causes, streamline workflows, and architect scalable operations for new initiatives. Lead vendor business reviews, ensure contractual and policy adherence, mitigate operational/compliance risks, and partner with cross-functional internal teams to drive continuous improvement and better host experience.
Location: Gurugram
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Own end-to-end KPI and SLA oversight for operational vendors, developing, tracking, and reporting metrics across quality, efficiency, compliance, and cost.
  • •Conduct deep-dive analysis on vendor performance data to identify root causes, emerging trends, and service failures; translate findings into actionable insights.
  • •Streamline workflows, optimize reporting, and ensure data accuracy to improve internal operational efficiency.
  • •Lead business reviews with vendor partners, documenting clear action plans and driving accountability for improvement and growth.
  • •Ensure contract adherence and risk mitigation by monitoring compliance with contractual agreements, security requirements, and policy updates.

Pay and Benefits

Salary: INR 4,300,000 - 6,200,000 annually
Equity and Bonus:Equity
Perks:Travel Allowance

Key Requirements

  • •10-18 years of professional experience, with 5+ years focused on vendor management, supplier relationship management, or outsourced operations performance in a high-volume global environment.
  • •Strong analytical skills to analyze large datasets, synthesize performance trends, and use tools such as Excel/Google Sheets and SQL to drive decisions.
  • •Deep working knowledge of CRM systems (e.g., Salesforce, Airtable) and enablement tools to optimize processes.
  • •Deep understanding of contact center operations, quality assurance methodologies, and process improvement frameworks (Lean, Six Sigma).
  • •Exceptional written and verbal communication to present complex information and influence internal and external stakeholders.
Experience:10-18 years
Skills:Analytical rigorNegotiationCommunicationStakeholder managementProject management
Languages:English
Tech Stack:ExcelGoogle SheetsSQLSalesforceAirtableCRMLeanSix Sigma

Company Brief

Airbnb
Online marketplace that connects travelers with hosts offering short-term lodging, experiences, and long-term stays. Facilitates booking, payments, and reviews while providing tools for hosts to manage listings globally.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2008
WebsiteLinkedIn