Service Operations Admin

Atlas Technica
Manila
Workplace: RemoteFull timeFunction: Administration & Executive AssistanceExperience: 1+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Analytical thinking"]

The Service Operations Admin supports key service-delivery processes to drive customer satisfaction, operational efficiency, and financial accuracy. The role focuses on quotes, KPI and CSAT/NPS programs, QBRs, monthly financial reconciliation, and administrative reporting, collaborating with service teams to ensure data integrity and process improvement in a remote, Manila-based setting.

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Atlas Technica
Atlas Technica
6 months ago

Service Operations Admin

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

The Service Operations Admin supports key service-delivery processes to drive customer satisfaction, operational efficiency, and financial accuracy. The role focuses on quotes, KPI and CSAT/NPS programs, QBRs, monthly financial reconciliation, and administrative reporting, collaborating with service teams to ensure data integrity and process improvement in a remote, Manila-based setting.
Location: Manila
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Manage the creation, accuracy and delivery of service quotes and ensure quotes align with pricing strategies and client needs
  • •Track and analyze quote performance and monitor KPI metrics in collaboration with service teams
  • •Manage and analyze CSAT surveys, identify trends, and collaborate on improvement initiatives
  • •Oversee Net Promoter Score (NPS) program, analyze data, and develop action plans with Service leadership
  • •Support end-of-month financial reconciliation and preparation of monthly performance reports

Key Requirements

  • •Bachelor’s degree in business administration, Operations Management, or related field
  • •1+ years of experience in service operations or similar analytical role
  • •Strong analytical and problem-solving skills
  • •Proficiency in data analysis and reporting tools
  • •Experience with CRM systems and service management tools
Experience:1+ yearsService operationsAnalytical
Education:Bachelor's
Skills:CommunicationProblem-solvingAnalytical thinking
Certifications:ITIL
Languages:English
Tech Stack:CRM systemsData analysisReporting tools

Company Brief

Atlas Technica
Managed service provider delivering cloud-first IT, cybersecurity, and managed infrastructure tailored to hedge funds, private equity firms, and alternative investment organizations.
Industry: Professional Services
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: New York, United States
Founded: 2016
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