Student Support Specialist (Academy)

Western Governors University
United States
Workplace: RemoteFull timeUSD 20.96 - 30.43Function: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Customer-focused","Attention to detail","Problem-solving","Critical thinking"]

Support students and staff through timely, accurate, personalized assistance for WGU Academy. You’ll manage inquiries via email, phone, and other channels, research and resolve issues related to Student Support Services, and document resolutions using internal tools like Salesforce and Genesys. Working with cross-functional teams, you’ll escalate complex problems when needed, follow through to resolution, and identify opportunities to improve processes and enhance the student experience.

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Western Governors University
Western Governors University
1 day ago

Student Support Specialist (Academy)

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Last checked: 8 hours agoStatus: Live

Job Summary

Support students and staff through timely, accurate, personalized assistance for WGU Academy. You’ll manage inquiries via email, phone, and other channels, research and resolve issues related to Student Support Services, and document resolutions using internal tools like Salesforce and Genesys. Working with cross-functional teams, you’ll escalate complex problems when needed, follow through to resolution, and identify opportunities to improve processes and enhance the student experience.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide personalized support to students and staff with varying technical proficiency.
  • •Manage and respond to student inquiries via email, phone, and other communication channels.
  • •Research and resolve questions and concerns related to Student Support Services.
  • •Use internal systems (Salesforce and Genesys) to document, track, and resolve inquiries.
  • •Collaborate cross-functionally, escalate complex issues as needed, and contribute to process improvement.
Travel: Medium travel

Pay and Benefits

Salary: USD 20.96 - 30.43
Perks:Health InsuranceDentalVisionLife InsuranceRetirement SavingsPaid LeavePaid SickParental Leave

Key Requirements

  • •High school diploma or equivalent.
  • •1+ years of customer service or contact center experience.
  • •Strong verbal, written, and presentation communication skills.
  • •Professional demeanor with a customer-focused approach and strong attention to detail.
  • •Ability to manage multiple priorities and solve problems with critical thinking.
Experience:1+ years
Education:High School
Skills:CommunicationCustomer-focusedAttention to detailProblem-solvingCritical thinking
Tech Stack:SalesforceGenesys

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Western Governors University
An accredited, nonprofit online university offering competency-based bachelor’s and master’s degree programs focused on workforce-relevant skills across business, IT, education, health, and nursing.
Industry: Education
Company Size: Enterprise (1,001+ employees)
Growth: Nonprofit & NGO
Headquarters: Salt Lake City, United States
Founded: 1997
WebsiteLinkedIn