Citizens Branch Manager

Citizens Bank
Pennsylvania
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: high_schoolSkills: ["Leadership","Coaching","Communication","Customer focus","Community engagement"]

Lead a high-volume branch to deliver exceptional customer experiences and drive relationship-based growth. You’ll oversee team performance, sales and service objectives, and branch operational integrity, creating a customer-centric culture through coaching and development. In a digital-first environment, you’ll champion mobile and online banking accessibility, manage colleague and sales activities to exceed targets, and partner with community organizations to acquire and retain customers.

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Citizens Bank
Citizens Bank
1 day ago

Citizens Branch Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 6 days ago

Job Summary

Lead a high-volume branch to deliver exceptional customer experiences and drive relationship-based growth. You’ll oversee team performance, sales and service objectives, and branch operational integrity, creating a customer-centric culture through coaching and development. In a digital-first environment, you’ll champion mobile and online banking accessibility, manage colleague and sales activities to exceed targets, and partner with community organizations to acquire and retain customers.
Location: Pennsylvania
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead the branch team to exceed customer expectations and nurture long-term customer relationships.
  • •Drive branch performance and sales growth using inspirational leadership and sound operational practices.
  • •Create and sustain a strong customer-centric culture by coaching colleagues to achieve individual and collective goals.
  • •Combine financial acumen and strategic insights to guide decision-making and deliver profit and loss results.
  • •Connect with the local community as a visible brand ambassador to cultivate new customer relationships and deepen existing ones.

Key Requirements

  • •High school diploma or equivalent required.
  • •Leadership experience coaching and developing colleagues to drive sales excellence, world-class customer service, and operational integrity in a high-volume branch environment.
  • •4 years sales management experience in Retail or Branch Banking.
  • •Proven record meeting sales goals, deadlines, and branch goals in a profit and loss environment.
  • •Successful completion of the SAFE Act requirements, including required background checks and obtaining a unique identifier from the NMLS.
Experience:4+ yearsRetail bankingBranch bankingCustomer experience
Education:High School
Skills:LeadershipCoachingCommunicationCustomer focusCommunity engagement
Licenses:SAFE Act
Certifications:NMLS
Tech Stack:Mobile and Online Banking

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website