Sr. Client Payment Liaison Consultant, Global Banking

Northern Trust
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 8+ yearsSkills: ["Stakeholder influence","Problem-solving","Analytical thinking","Communication","Process improvement"]

Serve as the senior subject-matter expert for complex client payment inquiries and investigations within Payments Client Services. Lead resolution of high-risk, high-value, time-sensitive, cross-border payment issues by partnering with Payment Operations and advising internal senior stakeholders. Deliver consulting support across teams (Product, Technology, Sanctions, Risk, Operations), improve service metrics, and develop procedures, training, and best practices for payment servicing, SWIFT messaging, and ISO 20022 migration.

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FursaFursa
Northern Trust
Northern Trust
2 days ago

Sr. Client Payment Liaison Consultant, Global Banking

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Last checked: 4 hours agoStatus: Live

Job Summary

Serve as the senior subject-matter expert for complex client payment inquiries and investigations within Payments Client Services. Lead resolution of high-risk, high-value, time-sensitive, cross-border payment issues by partnering with Payment Operations and advising internal senior stakeholders. Deliver consulting support across teams (Product, Technology, Sanctions, Risk, Operations), improve service metrics, and develop procedures, training, and best practices for payment servicing, SWIFT messaging, and ISO 20022 migration.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Resolve complex, high-risk, high-value, time-sensitive, cross-border client payment investigations in coordination with Payment Operations.
  • •Advise internal senior stakeholders on payment-related client issues and lead client discussions for recurring challenges and service reviews.
  • •Analyze and interpret SWIFT messages and payment routing details to drive investigation outcomes.
  • •Create procedures and lead onboarding and technical training for new Client Payment Liaison Consultants, including mentoring and technical guidance.
  • •Partner with Product, Technology, Sanctions, Risk, and Operations teams to define service metrics, establish best practices, and implement client experience improvements.

Key Requirements

  • •8+ years of related payments, banking operations, correspondent banking, or institutional client servicing experience.
  • •Demonstrated expertise resolving complex payment investigations and servicing issues.
  • •Experience interacting directly with institutional clients and senior stakeholders.
  • •Advanced knowledge of SWIFT MT and ISO 20022 messaging and payment operations workflows.
  • •Strong communication and stakeholder management skills, including the ability to influence stakeholders without direct authority.
Experience:8+ yearsBankingPaymentsCorrespondent bankingInstitutional client servicingCross-border payments
Skills:Stakeholder influenceProblem-solvingAnalytical thinkingCommunicationProcess improvement
Tech Stack:SWIFT MTISO 20022FX transfersWire transfer investigationsPayment operations workflows

Company Brief

Northern Trust
Global financial services firm providing wealth management, asset servicing, asset management, and banking solutions to institutions, corporations, and affluent individuals, with a focus on custody, investment management, and technology-driven services.
Industry: Asset Management
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1889
Glassdoor
Glassdoor: 3.9
WebsiteLinkedIn