Developer Support Engineer

Unity Software
Beijing
Full timeFunction: Software EngineeringExperience: 2-4 yearsEducation: bachelorsSkills: ["Problem-solving","Accountability","Communication","Multitasking","Working independently"]

Own end-to-end resolution of complex technical issues raised by customers and internal teams. Serve as the primary technical point of contact for strategic partners across Unity’s supported products, using diagnostic and analysis tools to identify root causes and drive solutions. Coordinate high-profile escalations with R&D and Product Management, provide structured product feedback, and scale team expertise by creating knowledge articles and documentation.

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FursaFursa
Unity Software
Unity Software
1 month ago

Developer Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own end-to-end resolution of complex technical issues raised by customers and internal teams. Serve as the primary technical point of contact for strategic partners across Unity’s supported products, using diagnostic and analysis tools to identify root causes and drive solutions. Coordinate high-profile escalations with R&D and Product Management, provide structured product feedback, and scale team expertise by creating knowledge articles and documentation.
Location: Beijing
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Act as the primary technical point of contact for strategic partners across all supported products and platforms.
  • •Investigate complex technical issues end-to-end by identifying root causes, forming hypotheses, and driving solutions with diagnostic and analysis tooling.
  • •Own and drive high-profile technical escalations by coordinating across R&D and Product Management to reach resolution.
  • •Build and maintain strong working relationships with internal teams and provide structured product feedback and behavioral clarifications.
  • •Prioritize and manage a queue of concurrent customer issues and create/maintain knowledge articles and internal documentation.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceLife InsuranceDisability InsuranceRetirementPaid LeaveParental Leave

Key Requirements

  • •2–4 years of experience in a technical role such as technical support, solutions engineering, QA, software development, or similar.
  • •Bachelor's degree in a technical field or related experience.
  • •Strong technical problem-solving skills to trace system/application flows, investigate ambiguous issues, and identify root cause.
  • •Excellent written and verbal English communication skills.
  • •Hands-on experience with SQL, Excel, and data analysis, plus familiarity with mobile IDEs (Xcode, Android Studio, or Unity3D).
Experience:2-4 years
Education:Bachelor's
Skills:Problem-solvingAccountabilityCommunicationMultitaskingWorking independently
Languages:English
Tech Stack:SQLExcelXcodeAndroid StudioUnity3DKibanaCharles ProxyWiresharkPostmanJavaObjective-CC#ClaudeCursorCodex

Company Brief

Unity Software
Develops the Unity real-time 3D development platform used to create, operate, and monetize interactive experiences and games across mobile, console, PC, and AR/VR platforms. Serves developers, studios, and enterprises worldwide.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2004
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn