6 days ago

Developer Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Own end-to-end resolution of complex technical issues raised by customers and internal teams. Serve as the primary technical point of contact for strategic partners across Unity’s supported products, using diagnostic and analysis tools to identify root causes and drive solutions. Coordinate high-profile escalations with R&D and Product Management, provide structured product feedback, and scale team expertise by creating knowledge articles and documentation.

Location: Beijing

Employment Type: Full time

Job Function: Software Engineering

Seniority: Mid level

Key Responsibilities

•Act as the primary technical point of contact for strategic partners across all supported products and platforms.
•Investigate complex technical issues end-to-end by identifying root causes, forming hypotheses, and driving solutions with diagnostic and analysis tooling.
•Own and drive high-profile technical escalations by coordinating across R&D and Product Management to reach resolution.
•Build and maintain strong working relationships with internal teams and provide structured product feedback and behavioral clarifications.
•Prioritize and manage a queue of concurrent customer issues and create/maintain knowledge articles and internal documentation.

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceLife InsuranceDisability InsuranceRetirementPaid LeaveParental Leave

Key Requirements

•2–4 years of experience in a technical role such as technical support, solutions engineering, QA, software development, or similar.
•Bachelor's degree in a technical field or related experience.
•Strong technical problem-solving skills to trace system/application flows, investigate ambiguous issues, and identify root cause.
•Excellent written and verbal English communication skills.
•Hands-on experience with SQL, Excel, and data analysis, plus familiarity with mobile IDEs (Xcode, Android Studio, or Unity3D).

Experience:2-4 years

Education:Bachelor's

Skills:Problem-solvingAccountabilityCommunicationMultitaskingWorking independently

Languages:English

Tech Stack:SQLExcelXcodeAndroid StudioUnity3DKibanaCharles ProxyWiresharkPostmanJavaObjective-CC#ClaudeCursorCodex

Company Brief

Unity Software

Develops the Unity real-time 3D development platform used to create, operate, and monetize interactive experiences and games across mobile, console, PC, and AR/VR platforms. Serves developers, studios, and enterprises worldwide.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2004

Glassdoor: 3.8

Website LinkedIn

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Unity Software

6 days ago

Developer Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Beijing

Employment Type: Full time

Job Function: Software Engineering

Seniority: Mid level

Key Responsibilities

•Act as the primary technical point of contact for strategic partners across all supported products and platforms.
•Investigate complex technical issues end-to-end by identifying root causes, forming hypotheses, and driving solutions with diagnostic and analysis tooling.
•Own and drive high-profile technical escalations by coordinating across R&D and Product Management to reach resolution.
•Build and maintain strong working relationships with internal teams and provide structured product feedback and behavioral clarifications.
•Prioritize and manage a queue of concurrent customer issues and create/maintain knowledge articles and internal documentation.

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceLife InsuranceDisability InsuranceRetirementPaid LeaveParental Leave

Key Requirements

•2–4 years of experience in a technical role such as technical support, solutions engineering, QA, software development, or similar.
•Bachelor's degree in a technical field or related experience.
•Strong technical problem-solving skills to trace system/application flows, investigate ambiguous issues, and identify root cause.
•Excellent written and verbal English communication skills.
•Hands-on experience with SQL, Excel, and data analysis, plus familiarity with mobile IDEs (Xcode, Android Studio, or Unity3D).

Experience:2-4 years

Education:Bachelor's

Skills:Problem-solvingAccountabilityCommunicationMultitaskingWorking independently

Languages:English

Tech Stack:SQLExcelXcodeAndroid StudioUnity3DKibanaCharles ProxyWiresharkPostmanJavaObjective-CC#ClaudeCursorCodex

Company Brief

Unity Software

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2004

Glassdoor: 3.8

Website LinkedIn