Collection Recovery Specialist

Citizens Bank
United States
Workplace: OnsiteFull time22+ hourlyFunction: OtherEducation: high_schoolSkills: ["Customer service","Communication","Negotiation","Problem-solving","Teamwork"]

Detail-oriented Collections/Recovery professional responsible for contacting delinquent accounts, negotiating payment arrangements, and applying loss mitigation strategies. Works in a fast-paced environment to review financials, document all interactions, and ensure compliance while contributing to Citizens Bank’s financial health.

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FursaFursa
Citizens Bank
Citizens Bank
2 months ago

Collection Recovery Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Detail-oriented Collections/Recovery professional responsible for contacting delinquent accounts, negotiating payment arrangements, and applying loss mitigation strategies. Works in a fast-paced environment to review financials, document all interactions, and ensure compliance while contributing to Citizens Bank’s financial health.
Location: United States
Workplace: Onsite
Employment Type: Full time

Key Responsibilities

  • •Manage inbound and outbound calls to review and resolve delinquent accounts.
  • •Utilize servicing, negotiation, and problem-resolution techniques to collect payments.
  • •Assess customer financials to determine the most appropriate resolution based on their capabilities.
  • •Maintain accurate daily tracking of offset debits and work package maintenance.
  • •Document all transactions and interactions across systems of record to ensure compliance and support quality control reviews.

Pay and Benefits

Salary: 22 hourly

Key Requirements

  • •High School Diploma or equivalent.
  • •Excellent communication and active listening skills.
  • •Ability to thrive in a team-oriented, high-volume environment.
  • •Strong organizational skills and attention to detail.
  • •Experience with inbound/outbound calls and basic repayment/collections concepts.
Experience:CollectionsCustomer serviceFinancial hardship
Education:High School
Skills:Customer serviceCommunicationNegotiationProblem-solvingTeamwork
Tech Stack:AFSTSYSMainframeRelayDebt Manager

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website