Citizens Bank

4 weeks ago

Collection Recovery Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Detail-oriented Collections/Recovery professional responsible for contacting delinquent accounts, negotiating payment arrangements, and applying loss mitigation strategies. Works in a fast-paced environment to review financials, document all interactions, and ensure compliance while contributing to Citizens Bank’s financial health.

Location: United States

Workplace: Onsite

Employment Type: Full time

Key Responsibilities

•Manage inbound and outbound calls to review and resolve delinquent accounts.
•Utilize servicing, negotiation, and problem-resolution techniques to collect payments.
•Assess customer financials to determine the most appropriate resolution based on their capabilities.
•Maintain accurate daily tracking of offset debits and work package maintenance.
•Document all transactions and interactions across systems of record to ensure compliance and support quality control reviews.

Pay and Benefits

Salary: 22 hourly

Key Requirements

•High School Diploma or equivalent.
•Excellent communication and active listening skills.
•Ability to thrive in a team-oriented, high-volume environment.
•Strong organizational skills and attention to detail.
•Experience with inbound/outbound calls and basic repayment/collections concepts.

Experience:CollectionsCustomer serviceFinancial hardship

Education:High School

Skills:Customer serviceCommunicationNegotiationProblem-solvingTeamwork

Tech Stack:AFSTSYSMainframeRelayDebt Manager

Company Brief

Citizens Bank

Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Providence, United States

Founded: 1828

Website

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Citizens Bank

4 weeks ago

Collection Recovery Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Key Responsibilities

•Manage inbound and outbound calls to review and resolve delinquent accounts.
•Utilize servicing, negotiation, and problem-resolution techniques to collect payments.
•Assess customer financials to determine the most appropriate resolution based on their capabilities.
•Maintain accurate daily tracking of offset debits and work package maintenance.
•Document all transactions and interactions across systems of record to ensure compliance and support quality control reviews.

Pay and Benefits

Salary: 22 hourly

Key Requirements

•High School Diploma or equivalent.
•Excellent communication and active listening skills.
•Ability to thrive in a team-oriented, high-volume environment.
•Strong organizational skills and attention to detail.
•Experience with inbound/outbound calls and basic repayment/collections concepts.

Experience:CollectionsCustomer serviceFinancial hardship

Education:High School

Skills:Customer serviceCommunicationNegotiationProblem-solvingTeamwork

Tech Stack:AFSTSYSMainframeRelayDebt Manager

Company Brief

Citizens Bank

Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Providence, United States

Founded: 1828

Website