Service Delivery Manager (Remote)

Cisco
New York
Workplace: HybridFull timeUSD 152,400 - 197,700 annuallyFunction: Program & Project Management (PMO)Experience: 10+ yearsSkills: ["Communication","Problem-solving","Collaboration","Adaptability","Relationship building"]

Lead end-to-end service delivery for assigned Cisco customers, holding full accountability for complex delivery engagements. Drive high-value customer experiences by overseeing cross-functional teams of consulting engineers, architects, project managers, and partners, while applying advanced project management to manage scope, timelines, resourcing, and performance metrics. Serve as the bridge between Cisco technical experts and customer stakeholders, proactively identifying risks and improving service delivery through continuous improvement and financial performance.

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FursaFursa
Cisco
Cisco
3 days ago

Service Delivery Manager (Remote)

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Job Summary

Lead end-to-end service delivery for assigned Cisco customers, holding full accountability for complex delivery engagements. Drive high-value customer experiences by overseeing cross-functional teams of consulting engineers, architects, project managers, and partners, while applying advanced project management to manage scope, timelines, resourcing, and performance metrics. Serve as the bridge between Cisco technical experts and customer stakeholders, proactively identifying risks and improving service delivery through continuous improvement and financial performance.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Own end-to-end service delivery lifecycle for assigned customers with full accountability.
  • •Lead cross-functional teams to deliver complex Cisco service engagements and drive customer experiences.
  • •Oversee project execution by demonstrating advanced project management across scope, timelines, resources, and performance.
  • •Provide clear requirements and alignment between Cisco technical experts and customer stakeholders; deliver key account updates to senior management.
  • •Proactively identify, mitigate, and manage risks while driving continuous service improvement and financial performance.

Pay and Benefits

Salary: USD 152,400 - 197,700 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid ParentalDisabilityLife InsuranceEquityPaid HolidaysPaid LeavePaid Sick

Key Requirements

  • •10+ years overseeing service delivery for major accounts, including full P&L and budget responsibility.
  • •Strong project management skills to define scope, manage timelines, allocate resources, and track performance metrics.
  • •Experience with Financial Services, Healthcare, Manufacturing, or Retail customer environments.
  • •Practical experience with ITIL and service management frameworks, engaging technical teams on infrastructure, architecture, and emerging technologies.
  • •Proven ability to lead large cross-functional teams delivering complex Cisco and third-party technology transformations.
Experience:10+ yearsFinancial servicesHealthcareManufacturingRetailITIL
Skills:CommunicationProblem-solvingCollaborationAdaptabilityRelationship building
Tech Stack:ITILService management frameworks

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor