Associate Manager Full-time

Samsonite
New York
Workplace: OnsiteFull timeUSD 20.5 - 22.5 hourlyFunction: SalesSkills: ["Client service","Leadership","Communication","Time management","De-escalation"]

Lead retail operations for a luxury travel brand by driving outstanding client experiences and building strong client relationships. Meet and exceed personal and store sales and KPI goals, coach associates through roleplay and training, and manage feedback and performance. Support visual merchandising and client experience standards, ensure compliance with policies and payroll processes, and help ensure the store consistently delivers a superior brand experience.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Samsonite
Samsonite
1 day ago

Associate Manager Full-time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Lead retail operations for a luxury travel brand by driving outstanding client experiences and building strong client relationships. Meet and exceed personal and store sales and KPI goals, coach associates through roleplay and training, and manage feedback and performance. Support visual merchandising and client experience standards, ensure compliance with policies and payroll processes, and help ensure the store consistently delivers a superior brand experience.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Drive client experience aligned with the brand ethos and build strong client relationships.
  • •Meet and exceed individual and store baseline sales and KPI goals (conversion, DPT, UPT, client data capture).
  • •Train and develop store associates through roleplay/coaching and support store manager training needs.
  • •Provide coaching and feedback using company tools to build a 360-degree coaching culture; stay open to feedback.
  • •Ensure store compliance (timecards, training, policies), follow visual merchandising guidelines, and execute client experience initiatives.

Pay and Benefits

Salary: USD 20.5 - 22.5 hourly
Perks:Paid LeavePet InsuranceEmployee DiscountHealth InsuranceDentalVisionLife Insurance401kCommuter Benefits

Key Requirements

  • •Passion for the TUMI brand and the luxury lifestyle, clients, and product assortment.
  • •Proven success meeting sales goals and achieving KPI metrics.
  • •Experience in a retail sales/client experience environment, preferably in luxury markets.
  • •Flexibility to work nights, weekends, mornings, and holidays as needed.
  • •Strong integrity, time management, and ability to lead by example.
Experience:RetailLuxuryClient service
Skills:Client serviceLeadershipCommunicationTime managementDe-escalation

Company Brief

Samsonite
Global luggage and travel goods manufacturer offering suitcases, bags, travel accessories and related products under multiple brands. Operates worldwide through retail, wholesale and e-commerce channels, serving leisure and business travelers.
Industry: Consumer Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Luxembourg, Luxembourg
Founded: 1910
WebsiteLinkedIn