QA Investigations Specialist

hims & hers
Arizona
Workplace: OnsiteFull timeFunction: QA, Test & Release EngineeringEducation: bachelorsSkills: ["Communication","Problem-solving","Attention to detail","Documentation","Teamwork"]

Lead and coordinate investigations into quality events in regulated pharmacy operations, performing root-cause analyses, documenting findings, and driving CAPA actions to ensure compliance with USP standards and cGMP. Partner with QA, QC, and production to resolve deviations, support regulatory inspections, and contribute to continuous improvement.

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hims & hers
hims & hers
9 months ago

QA Investigations Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Closed

Job Summary

Lead and coordinate investigations into quality events in regulated pharmacy operations, performing root-cause analyses, documenting findings, and driving CAPA actions to ensure compliance with USP standards and cGMP. Partner with QA, QC, and production to resolve deviations, support regulatory inspections, and contribute to continuous improvement.
Location: Arizona
Workplace: Onsite
Employment Type: Full time
Job Function: QA, Test & Release Engineering

Key Responsibilities

  • •Lead, document, and coordinate investigations of deviations, nonconformances, complaints, OOS, and other quality events.
  • •Perform structured root cause analyses to determine true causes.
  • •Ensure timely initiation, progress, and closure of investigations within defined quality system timelines.
  • •Collaborate with production, QC laboratory, and QA to gather evidence and assess event impact.
  • •Identify and recommend appropriate CAPAs to prevent recurrence of issues.

Pay and Benefits

Perks:Paid LeaveHealth InsuranceEspp401kEquity

Key Requirements

  • •Bachelor’s degree preferred in science, quality, or engineering-related field, or equivalent experience; 3+ years in quality/manufacturing or regulated industry may substitute for degree
Experience:PharmaceuticalsHealthcareRegulated industry
Education:Bachelor's in Science/Quality/Engineering
Skills:CommunicationProblem-solvingAttention to detailDocumentationTeamwork
Licenses:Pharmacy Technician or trainee license or willingness to acquire
Tech Stack:Google WorkspaceTrackWiseMasterControl

Company Brief

hims & hers
A telehealth and consumer wellness platform offering personalized care and products across sexual health, hair, mental health, dermatology, weight loss and primary care via digital consultations, prescriptions, and fulfillment.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2017
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Glassdoor: 2.9
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