Técnico de Soporte N1 (Inglés alto)

Devoteam
Spain
Workplace: HybridFull timeFunction: Product ManagementExperience: 2+ yearsEducation: certificationSkills: ["Initiative","Proactivity","Communication","Customer orientation","Problem-solving"]

Provide onsite and remote first-level IT support to users, handling tickets for requests and incidents from first call through resolution or escalation. Support user workplace systems including PCs, tablets, communications, cabling, WiFi access, and audiovisual room device maintenance. Manage user access in Active Directory (unlock/reset passwords, identity provisioning, permissions) and support M365 N1, printing/copying issues, and basic micro-IT tasks like inventory and device/app updates.

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Devoteam
Devoteam
1 day ago

Técnico de Soporte N1 (Inglés alto)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Provide onsite and remote first-level IT support to users, handling tickets for requests and incidents from first call through resolution or escalation. Support user workplace systems including PCs, tablets, communications, cabling, WiFi access, and audiovisual room device maintenance. Manage user access in Active Directory (unlock/reset passwords, identity provisioning, permissions) and support M365 N1, printing/copying issues, and basic micro-IT tasks like inventory and device/app updates.
Location: Spain
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Prestar soporte onsite al puesto de trabajo (apps, PCs, tablets, comunicaciones y cableado) y realizar soporte remoto.
  • •Gestionar tickets de incidencias y peticiones: atención, registro, clasificación, seguimiento, resolución y/o escalado.
  • •Soportar N1 de Microsoft 365 para usuarios.
  • •Administrar usuarios en Active Directory: desbloqueo, reseteo de contraseñas, aprovisionamiento de identidades y asignación de permisos.
  • •Realizar micro-informática y mantenimiento: inventario de equipos, actualización de apps/licencias, soporte a impresoras/copiadoras y apoyo a accesos WiFi.

Key Requirements

  • •Más de 2 años de experiencia en un puesto similar de soporte IT.
  • •Inglés nivel mínimo B2; si no hay certificación, comprometerse a obtenerla durante el periodo de prueba de 6 meses.
  • •Ciclo formativo de Grado Superior en Informática, Telecomunicaciones o similar.
  • •Conocimientos en herramientas de ticketing y Microsoft Office 365.
  • •Conocimientos en micro-informática y administración/configuración de dispositivos (PCs, tablets) con Intune o herramientas similares.
Experience:2+ years
Education:Certification / Diploma
Skills:InitiativeProactivityCommunicationCustomer orientationProblem-solving
Languages:English
Tech Stack:ServiceNowMicrosoft 365Active DirectoryIntuneAdobe

Company Brief

Devoteam
Devoteam is an IT consulting firm specializing in digital transformation, cloud, cybersecurity, and data solutions for enterprise clients across Europe and the Middle East, combining technology partnerships with management consulting services.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1995
WebsiteLinkedIn